Over the past few years, James Allen has sold over $100,000,000 worth of engagement rings and loose diamonds. We encourage each of our customer to post their review of the product and the process of buying their ring or diamond from us. Based on the thousands of reviews we receive on multiple review sites, we pride ourselves as the industry leader in quality ring manufacturing and customer satisfaction. Please find below some of the most recent reviews written about jamesallen.com. You can click on the Read More link at the bottom of each review column to read more reviews.
I was fortunate enough to have a very close friend recommend JamesAllen.com to me when I made the decision to propose. Not know anything about diamonds, I was thrilled with the site's setup. It makes it very easy to understand all that goes into the quality of the diamond. The site offers you 360 views of each diamond, which is such an amazing feature to see the diamond that I would be purchasing. After spending quite a bit of time shopping around on the site, I decided to purchase through JamesAllen.com. Buying such a large purchase online made me nervous at first, but I was very pleased to discover the amount of support the staff at JamesAllen provides. I was able to call during purchasing and their staff walked me through each of the step. We even figured out a proper location to send the ring as my house would not be work since my, now fiancée, lives as well. The staff reaches out to you at every step in the purchasing to ensure your complete satisfaction. I will definitely purchase through them in the future. Now on to the ring. My expectations were blown away when I recieved the ring. The setting was beautiful and the diamond was brilliant. I am 100% satisfied with service and products that JamesAllen and their staff provided.
Luke W. 10/10 (Nov 05, 2015)
I liked to thank Blake Clemency for the helping me fulfill my purchase. After two visits to a brick and mortar, I decided to go online for my engagement ring purchase. After reading blogs and reviews, I chose Jamesallen.com over others. The main factor was the picture of the diamonds magnify at 20 times. It helped visually see the quality of the diamond. Then, I asked for ASET images on the diamond of my selections. Blake fulfilled the requests and delivered promptly as promise. I reviewed the ASET images and made my decision. Blake was helpful throughout the process. In addition, he provided great information and worked efficiently. After I placed the order, the ring was manufactured and inspected. It took about 2 weeks before I got my ring. It was packaged nicely and great care. I will definitely purchase and will recommend JamesAllen.com to anyone looking.
Kevin Cheung 10/10 (Nov 04, 2015)
After looking through other websites and stores, I decided to go with JamesAllen for my engagement ring. I loved the fact there was a tremendous variety of rings. The other part I liked was the ability to pick and see the diamond. My fiance tells me how she just sits there and stares at how beautiful it is. We had to get it resized and this was truly painless. I contacted customer service and was given the instructions and Fedex label. I am totally satisfied and recommend anyone to shop here.
Don L. 10/10 (Nov 04, 2015)
My fiance bought my engagement ring off JamesAllen.com and we couldn't be happier with the customer service (as well as the ring!)! It was also appraised for more than the purchase price, which doesn't hurt either. We're now looking at James Allen wedding bands too!
R.P. 10/10 (Nov 01, 2015)
Very good service all round - Absolutely nothing I could fault them with. I'd had a few minor hiccups when it came to payment, but they were incredibly attentive and responded to emails quickly, which made me feel like I was dealing with a reputable and responsible company - which was essential, seeing as I was buying from the UK. The ring itself is fabulous and turned up within about three weeks in an well presented box with all relevant paperwork. Needless to say my new fiancee loves the ring and the aftercare email displaying the ring in full 3D is great for her to show it off to friends who don't live locally. There may be some other people who are looking at reviews and wondering whether this is a company they should buy from - the answer is a resounding yes from me. 5* service and 5* product. Many thanks.
Richard S. 10/10 (Nov 01, 2015)
James Allen's customer service is the best I have seen for an on line jeweler! They have been nothing but patient and very informative. They have answered my never ending questions with patience and professionalism. I received my ring in a beautiful box with all the bells and whistles! I loved the band, but I decided that I did not like the shape of the stone. The stone was beautiful, but not what I thought I wanted. The return process was painless and the refund was very quick. Quicker than I thought it would be. This was a very stressful time for me, replacing a ring that I lost. James Allen made it so much easier than I could have imagined. Thank you for all your wonderful help and advice.
Regina D. 10/10 (Oct 30, 2015)
I ordered a custom engagement ring from JamesAllen.com. The whole process was perfect. I communicated with a customer service rep over email to explain what I was looking for in my custom ring. I was sent pictures of diamonds to choose from. I was given a quote for the ring and was on the fence about ordering it. That's when my contact at JamesAllen.com, Anna Ellis, came through with an excellent idea. Anna noticed that I didn't live very far from where she was located in MD. Anna invited us to MD to a JamesAllen.com boutique to look at sample rings and diamonds in person. Taking that extra step to meet in person, and give that personal touch made all the difference in the world. My girlfriend and I left that meeting feeling confident that JamesAllen.com could provide us exactly what we were looking for. After the meeting, I finalized the request with Anna. The ring was completed, shipped, and delivered... quickly. I proposed earlier this month and she said yes! My fiancée loves the ring. JamesAllen.com absolutely nailed the design we were looking for. I would not hesitate to do business with them again... at all.
10/10 (Oct 29, 2015)
I wanted to get my girlfriend some nice diamond stud earrings but of course since I’m a guy I procrastinated. I quickly learned that getting them a local big box store was not going to be an option so I looked on line and stumbled across JamesAllen.com. I was able to find to very similar diamonds and a nice stetting and it felt like I was shopping at a store with their enhanced views of the actual diamonds I was buying. Her birthday was on a Tuesday and I was 2 Fridays out and figured I’d have plenty of time. However, since they had to be shipped and set first then inspected and overnighted to me, I quickly learned that I may not make my deadline. I worked directly with Angelia Jones and while she was not able to promise me my delivery date, she said they would do everything they could to make it. I honestly didn’t think they were going to make it and long story short, the diamond earrings arrived a few hours before dinner and I was able to give them to her to wear beforehand and she absolutely loved them! Angelia Jones even sent me updates along the way that helped including the best one the day before her birthday that said they would ship and make it in time! It all totally made spending over a grand on earrings totally worth it! Thanks to Angelia Jones and to the entire James Allen Team! -Mark
Mark K. 10/10 (Oct 28, 2015)
I love the ring I received, it was on time delivery and very fancy packaged. Very thing was exactly as I wanted. I'm very happy with the purchase, I would recommend JamesAllen to friends and family and I may make more orders in the future :)
Jiali W. 10/10 (Oct 28, 2015)
Fantastic experience and everyone was really quick to answer my questions. They helped me narrow down my selection and inevitably pick out the perfect diamond with the best light performance over a slightly larger and more expensive one that would've been less stellar. Fiancee couldn't be happier!
Alex C. 10/10 (Oct 27, 2015)Read More
Great experience. Fiancee blown away by engagement ring, its comfort, style and its brilliance. Extremely happy.
I really in love with my ring, thanks for your wonderful service and the quality of your product!Good experience with James Allen! Easy to find a perfect diamond for my own.
Customer service was wonderful. The engagement ring and wedding bands are amazing and they appraised way over what he paid.
While i was disappointed about the delay in shipping, the diamond I purchased more than met my expectations - it's stunning.
Everything was just as described and such an ease to deal with. Staff was very helpful with the whole process.The process was very easy and the reps were very helpful
I wish that you would have had a wider wedding band in the channeled baguette. The only such band of this type was 2.4mm, which I purchased in Platinum. The 3mm-3.8mm width size sku # 14202W14 (round diamonds), but in channeled baguettes would have been a preferred option for me. I wanted the channeled baguette setting, since I purchased your engagement ring setting with channeled baguettes. Thanks,
I really liked everything about James Allen, the 360 view, the box it came in, the selection, etc. I only returned the diamond because it was a little cloudier and less brillian than I had thought. The return was so easy and customer service didn't do anything that even for a moment made my heart stop and be like, "oh my goodness! I actually maight not get my money back on this return!" The shipment arrived a day after it's original estimated ship date. However, it threw me off a little that I got an email at one point saying my estimated ship date was going to be a few days later. I appreciated that it was actually not later.
Asides from the ring box breaking in half when i went to take it out, I was extremely pleased with my purchase. I would recommend making the foam inserts inside of the James Allen box a little smaller because it was quite difficult to remove the ring boxes.
The rings are beyond beautiful! The center diamond appears flawless. I loved that I could sign in and check on the status of my order at any time. I got these for our 30th wedding anniversary! Upgraded from 30 years ago, lol. Love my rings!!!
I hop she loves it!
Very satisfied and will gladly use James Allen againEasy experience with a wide variety of options. I would gladly use James Allen services again in the future.
Order was late only due to Murricane Matthew here in Florida.
I'm very pleased with my purchase from James Allen! My ring looks exactly as I expected it to. I really liked being able to pick the exact diamond that I wanted-color, cut, clarity and carat size within my price range. I feel like I got the prettiest diamond to fit my budget.The process was simple.
Great experience purchasing an engagement ring. Hassle free and a great product
Reg In Chi-town
I ordered both of groom and bride wedding rings from JamesAllen. The package seals very well and safe. The presentation box is so pretty, we feel it is very worth to choose online shopping, especially JA! After we did some research online, all recommendation shows JA is the best and it proved we love it. We wife loves her ring. But my ring size is too big, I asked them resize it! It's within 60 days so all shipping and re-polish fee due to engraving are all free. We don't need to worry any extra charge and it's convenient to ship via Fedex. Customer service online chatting are professional. I will highly recommend this brand to all of my friends.It was a very pleasant experience. I loved that I could ask many questions through their web chat and they all responded very quickly and friendly.
Thank you for the great service!A little difficulty with the check out; we had a coupon code and it wouldn't apply to the order. However, the customer service representative was incredibly helpful and immediately took care of the issue. Thank you for the excellent experience.
First of all, the ring itself is quite good, and the package is good. But, I felt disappointed when I opened the package, the ring box is not wooden! I did researches before I ordered, I was very attracted by the beautiful wooden box. So when I saw the red ring box, which was not as beautiful as I expected, I had to admin that it really disappointed me. What's more, when I check the ring, I found something (about 3-4mm long, black string) was stuck between the diamond and the prong. It took me sometimes to take it out with tweezers. So in total, I think this purchase experience is not quite perfect as I thought before.NA
I was so thankful that the rings arrived 4 days early. They were originally scheduled to arrive the day before the wedding and getting them early took one extra item of last minute stress off the plate.
Awesome customer service
Great diamond, great value, great service! Couldn't be more satisfied!Very satisfied with this purchase experience!
Great, well laid out website. I would always recommend friends to purchase their diamonds from here, rather than Blue Nile and ESPECIALLY over a jewelry shop!
Excellent service and a greatproduct
Dale (Mar 25, 2013)
Everything went well. The whole process of importing was clearly explained and the ring was exactly like I expected.
Stuart (Aug 20, 2012)
Excellent; I need to get the ring re-sized and they have made it as painless and expedient as possible. Incredible customer service. Highly recommended.
ChaseF (Oct 12, 2011)
Fast, Responsive, great maintenance policies. They even have someone specifically assigned to assisting you.Thanks Tammy!
synaestheory (Sep 11, 2010)
This was my first time purchasing jewelries online and it was a scary one at first. But after making the purchase and saw how friendly customer support team was it makes me at rest. The package (Engagement ring) took 7 days from the day I made the order until the it steps at my door in Australia which was pretty fast. I cannot wait until I see the look on my fiance when she sees the ring... ;)
MozOmar (Oct 26, 2011)
The necklace was absolutely beautiful! JamesAllen.com representatives were extremely helpful and prompt. I would definitely use JamesAllen.com to buy products in the future.
Shopper (Jul 8, 2011)
The seller contacted me immediately after ordering to offer any assistance they could. The order shipped quickly and was exactly what I wanted.
Jacob (Oct 4, 2010)
A lot better than I expected! Competitor reviews were not that great and so I was speculative about even buying online, but their entire team made me feel very comfortable and they made this experience very special! Thanks JamesAllen.com!!!
Shopper (Jul 9, 2010)
Fast and friendly customer service along with a great selection make this store an excellent choice for your diamond jewelry needs! Customer service follows up with you until you've satisfactorily received the product, and delivery was exceptionally fast.
Micheal (Apr 23, 2010)
The service that James Allen provide before, during and after my purchase was simply awsome. They resize my ring at New York office a soon as I need it and all time they were so eficient. In fact i was so surprised about the beatifull ring, my fiance love it and the diamond was so beatiful better that a lot of option that I compared on New York jewerlies. Simply: EXELLENT
Shopper (Mar 8, 2010)
James Allen and Eileen were amazing in helping me get my ring and making sure I had it in time. The ring turned out perfect and I couldn't be happier.Eileen made sure that the ring was delivered ASAP. I only took 3 days from when I ordered to when I received the ring. The presentation box was gorgeous. Don't hesitate at all when ordering from James Allen.
AdamA (Jan 12, 2010)Read More