The James Allen Guarantee

Free Shipping Worldwide

Purchase any item and we will ship it to you for free! We provide fast, free shipping and insurance to all our shipping destinations, regardless of the order amount. All items are securely packaged and fully insured while in transit to your home or office.

Items showcased on our website can be purchased in-store and delivered directly to your home.

Shipping Methods

US orders greater than $500 in value are shipped overnight. International orders over $500 in value are shipped via expedited shipping services.

US orders under $500 in value are shipped via an accelerated two-day option. International orders under $500 in value are shipped with a trusted carrier.

Order status and tracking information are available from the JamesAllen.com website by clicking here.

Please note: we only ship your order once it has passed our thorough quality control. Loose diamonds are shipped immediately after passing inspection. All other jewelry and engagement rings will be shipped in one to three weeks, depending on the production schedule of the item(s).

For your protection, James Allen always:

  • 1. Insures and registers all items for their full value.
  • 2. Uses FedEx or UPS services (or USPS when applicable) for all purchases, in order to deliver high value packages in the fastest and safest manner.
  • 3. Requires that all deliveries be made to a physical business or home address, or to a FedEx location.
  • 4. Disallows delivery to PO Box addresses.
  • 5. Requires a signature for the package.
  • 6. Allows for an alternative shipping address.

We suggest that any credit card order be shipped to a valid address on file with the credit card company, although alternate addresses are acceptable. We can also arrange to have your package shipped to a local FedEx location for pick-up. You may call our offices at any time for assistance locating the nearest FedEx facility.

Additional Info About International Shipping

James Allen does not collect international taxes and duties. We will, however, provide an accurate tax and duty estimate during the checkout process. These additional amounts will be collected by the carrier once your package arrives in your country.

We ship to:

Australia
Austria
Bermuda
Canada
Cyprus
Czech Republic
Denmark
Estonia
Finland
Germany
Greece
Hong Kong
Hungary
Ireland
Italy
Japan
Latvia
Lithuania
Macau
Malta
Netherlands
New Zealand
Norway
Poland
Romania
Singapore
Slovakia
Slovenia
Spain
Sweden
Taiwan
Trinidad and Tobago
United Arab Emirates
United Kingdom
United States
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