The James Allen Guarantee

Purchase any item and we will ship it to you anywhere for free. We provide fast, free shipping and insurance to all our shipping destinations, regardless of the order amount. All items are securely packaged and fully insured while in transit to your home or office.

Items showcased on our website can be purchased in-store and delivered directly to your home.

Shipping Methods

US orders greater than $500 in value are shipped via FedEx Priority Overnight. International orders over $500 in value are shipped via FedEx International Priority. US orders under $500 in value are shipped via FedEx Two Day Saver. International orders under $500 in value are shipped via FedEx Economy or USPS. Order status and tracking information are available from the JamesAllen.com website by clicking here.
Please note: We only ship your order once it has passed through our thorough quality control. Loose diamonds are shipped immediately after passing inspection. All other jewelry and engagement rings will be shipped in one to three weeks, depending on the production schedule of the item(s).

For your protection, James Allen always:

• 1. Insures and registers all items for their full value
• 2. Uses only FedEx services for all orders, in order to deliver high value packages in the fastest and safest manner.
• 3. Requires that all deliveries be made to a physical business or home address
• 4. Disallows delivery to PO Box addresses
• 5. Requires a signature for the package
• 6. Allows for an alternative shipping address

We suggest that any credit card order be shipped to a valid address on file with the credit card company, although alternate addresses are acceptable. We can also arrange to have your package shipped to a local FedEx station for pick-up. You may call our offices at any time for assistance locating the nearest FedEx facility.

Additional Info about International Shipping

International customers will be responsible for any duties, VAT, taxes or surcharges levied or charged by their country, so please check with local authorities prior to placing your order to confirm taxes and duties.