Home > Customer Service
The James Allen Guarantee
24/7 Customer Service
Our ravely-reviewed Customer Service team of non-commissioned diamond and jewelry experts is here for you 24/7.
Call Us
USA: 877 826 9866, outside USA: +1 301 631 1414
Chat Now
Get instant answers to your questions.
All questions will be answered within two business days.
We offer an interactive Real-time Diamond Inspection service, the first of its kind in the industry. Our experts will share their screen with you, and walk you through the attributes of your favorite diamonds in Super Zoom magnification. Ask questions, mark points of interest on the diamond itself, and review everything from the specs to the grading certificate together.
Send a Message
All questions will be answered within two business days.
Name Email Phone (optional)
Message
page load - render : 312.4794 ,snapshot:249.9672, page load end:249.9672 page load - stats :249.9672 total:140.5912 miniVer : 0 SPProcessor2 : 0 spp.GetPageXml() : 140.5912 jTrans : 140.5912 xnlRef : 140.5912 xnl n0 Transform: 62.4981 xnl n0 : 203.0893 xnl n1 : 218.717 xnl n2 : 218.717 xnl n3 Transform: 0 xnl n3 : 218.717 xnl n4 Transform: 15.6243 xnl n4 : 234.3413 xnl n5 Transform: 15.6259 xnl n5 : 249.9672 xnl loop : 249.9672 template:1,#BodyContainer processTime:0 template:1185.51,header processTime:78.1366 template:1185.52,footer processTime:31.2047 template:1291,#WidePane processTime:0 template:1293,#GuaranteeRightPane processTime:0 template:99,#BreadCrumbsPane processTime:15.623