Fall in love | 25% OFF*
Home / Customer Service

The James Allen Guarantee

24/7 Customer Service
Our ravely-reviewed Customer Service team of non-commissioned diamond and jewelry experts is here for you 24/7.
Call Us
USA Toll Free: 877 826 9866
Other Countries: +1-412-314-9060
Chat Now
Get instant answers to your questions.
Email Us
All questions will be answered within two business days.
Real-Time Diamond Inspection
We offer an interactive Real-time Diamond Inspection service, the first of its kind in the industry. Our experts will share their screen with you, and walk you through the attributes of your favorite diamonds in Super Zoom magnification. Ask questions, mark points of interest on the diamond itself, and review everything from the specs to the grading certificate together.
Send a Message
All questions will be answered within two business days.
NameEmailPhone (optional)
Message
page load - render : 265.6022 ,snapshot:234.3465, page load end:249.9761[[page-load-default3]] page load - stats :234.3465 total:203.1455 miniVer : 0 SPProcessor2 : 0 spp.GetPageXml() : 203.1455 jTrans : 218.7204 xnlRef : 218.7204 xnl n0, container:#BodyContainer Transform: 0 xnl n0 : 218.7204, container:#BodyContainer xnl n1 : 234.3465, container:header xnl n2 : 234.3465, container:footer xnl n3, container:#WidePane Transform: 0 xnl n3 : 234.3465, container:#WidePane xnl n4, container:#GuaranteeRightPane Transform: 0 xnl n4 : 234.3465, container:#GuaranteeRightPane xnl n5, container:#BreadCrumbsPane Transform: 0 xnl n5 : 234.3465, container:#BreadCrumbsPane xnl loop : 234.3465 template:1,#BodyContainer processTime:0 template:1185.51,header processTime:93.7108 template:1185.52,footer processTime:31.223 template:1291,#WidePane processTime:0 template:1293,#GuaranteeRightPane processTime:15.6201 template:99.264,#BreadCrumbsPane processTime:46.9335