Home / Lifetime Warranty

The James Allen Guarantee

Lifetime Warranty

We are committed to ensuring the quality of your purchase; we stand behind everything that we sell and warrant that all items will be free from any manufacturing defects at the time of delivery. We will repair and maintain your jewelry for a lifetime.

All of our jewelry is manufactured using the highest quality materials and is inspected prior to shipment. Our lifetime warranty offers free prong tightening, re-polishing, rhodium plating and cleaning services.

To take advantage of these services, you can either mail your jewelry to our offices, or you can take it to a qualifying Jared service center to receive complimentary jewelry maintenance and repairs. Click here to learn more information and find a location near you.

In the event that there is ever a problem with your jewelry or you are in need of other services that are not covered under our lifetime warranty, your jewelry can be mailed back to our office for evaluation*. Once inspected, should charges apply, you will be notified prior to any work being done to service your jewelry.

Please Contact Us if you have any questions or would like to return your item(s) to take advantage of our free lifetime warranty or request additional repair work needed to service your James Allen jewelry.

*To send us your ring, U.S. customers may purchase a fully insured shipping label for $30. International customers will be subject to return shipping cost applicable to their order. We will ship your item back to you free of charge.

page load - render : 157.0075 ,snapshot:144.0057, page load end:153.0051[[page-load-default3]] page load - stats :144.0057 total:108.0044 miniVer : 0 SPProcessor2 : 0 spp.GetPageXml() : 109.0056 jTrans : 116.0028 xnlRef : 117.0029 xnl n0, container:#BodyContainer Transform: 1.0028 xnl n0 : 122.0033, container:#BodyContainer xnl n1 : 133.0045, container:header xnl n2 : 136.0059, container:footer xnl n3, container:#WidePane Transform: 0 xnl n3 : 137.0082, container:#WidePane xnl n4, container:#GuaranteeRightPane Transform: 0 xnl n4 : 138.0083, container:#GuaranteeRightPane xnl n5, container:#BreadCrumbsPane Transform: 0 xnl n5 : 139.0077, container:#BreadCrumbsPane xnl loop : 139.0077 template:1,#BodyContainer processTime:1.0006 template:1185.51,header processTime:61.0025 template:1185.52,footer processTime:22.0012 template:1291,#WidePane processTime:1.0065 template:1293,#GuaranteeRightPane processTime:6.9917 template:99.264,#BreadCrumbsPane processTime:12.0025