• 24/7 Customer Service
  • Lifetime Warranty
  • Free Shipping & Returns
  • 100% Money Back
    877-826-9866 | 24/7
    Home > Lifetime Warranty
    The James Allen Guarantee
    Lifetime Warranty

    We are committed to ensuring the quality of your purchase; we stand behind everything that we sell and warrant that all items will be free from any manufacturing defects at the time of delivery. We will repair and maintain your jewelry for a lifetime.

    All of our jewelry is manufactured using the highest quality materials and is inspected prior to shipment. Our lifetime warranty offers free prong tightening, re-polishing, rhodium plating and cleaning services.

    In the event that there is ever a problem with your jewelry or you are in need of other services that are not covered under our lifetime warranty, your jewelry can be mailed back to our office for evaluation*. Once inspected, should charges apply, you will be notified prior to any work being done to service your jewelry.

    Please Contact Us if you have any questions or would like to return your item(s) to take advantage of our free lifetime warranty or request additional repair work needed to service your James Allen jewelry.

    *To send us your ring, U.S. customers may purchase a fully insured shipping label for $30. International customers will be subject to return shipping cost applicable to their order. We will ship your item back to you free of charge.

    page load - render : 109.3885 ,snapshot:93.8069, page load end:93.8069 page load - stats :93.8069 total:15.6271 miniVer : 0 SPProcessor2 : 0 spp.GetPageXml() : 15.6271 jTrans : 15.6271 xnlRef : 15.6271 xnl n0 Transform: 46.8713 xnl n0 : 62.4984 xnl n1 Transform: 15.6646 xnl n1 : 78.163 xnl n2 Transform: 0 xnl n2 : 78.163 xnl n3 Transform: 15.6439 xnl n3 : 93.8069 xnl loop : 93.8069 template:1,#BodyContainer processTime:0 template:1291,#WidePane processTime:0 template:1293,#GuaranteeRightPane processTime:0 template:99,#BreadCrumbsPane processTime:15.6271