1 Year Free Resizing
We will resize your ring once for free within the first year of your purchase, including free return shipping worldwide. If more than one resize is needed or outside of the first year, a $25 fee applies to resize white, yellow, and rose gold rings, and $50 for platinum. The return shipping fee is $30 for all customers. We do not charge to ship the ring back to you so that service is always free.
During the resize process small amounts of metal will be added or removed to increase or decrease the size to adjust for the new size needed. As a result, your ring may be slightly thicker or thinner when completed. This is a minor difference, and may or may not be discernible to you. Your resized ring will be inspected by quality assurance to ensure that our high standards are met, and that your ring has been fitted to the size that you need.
*Some rings cannot be resized. This may be due to a size restriction, falling outside of the recommended range, or due to the design style. During our 30-day return policy you will not be charged if your ring needs to be remanufactured. Outside our 30-day return policy and during our 1 Year Free Resizing policy a fee will apply if your ring must be remanufactured. It is important to know that your new ring may not look ‘exactly’ like the original, as minor variations can occur. Upon receipt and inspection of your ring you will be notified prior to any work being done to discuss the charge to replace your ring (Effective 03/11/2019).
Please
Contact Us if you have any questions about this policy, your ring, or would like to take advantage of this service.
To initiate a return or a resize, please do one of the following:
Chat with us: Open a Chat on jamesallen.com, enter your order number and ask to start a return. You will be directed to your order to initiate a return or resize.
Use my account: log into your online account and go to the “My Orders” section to set up your return (resize or repair). https://www.jamesallen.com/login
Create an account from your order: if you do not yet have an online account, you can create one using the same email address used for your purchase. Upon logging into your online account visit the “My Orders” section to set up your return (resize or repair).
Call or email us: You may also contact our Customer Service department 7 days a week, 7am-12am EST for assistance (tel:877-826-9866, service@jamesallen.com), we are here to help.
If you are located within the US, you will immediately be able to download your fully insured return label and instructions on how to return your item back to us. Please note all original packaging and documentation need to be returned to us. A copy of your fully insured return shipping label and instructions will also be emailed to you.
If you are outside of the US, your return airway bill (the international shipping document) and return shipping instructions will be emailed to you within 1-2 business days.