Frequently Asked Questions

Yes. We currently have G.I.A Graduate Gemologists on staff. These gemologists are an integral part of our customer service team. If you have any further questions, you can speak with a graduate gemologist at any time.

Our corporate office is located in the heart of the New York diamond district. 

All jewelry purchased from James Allen is eligible for a free cleaning every six months. You may also return your jewelry purchased from James Allen to our offices for free prong tightening, repolishing, and cleaning. Contact Customer Service at 1-877-826-9866 for more information.

Yes. Every finished engagement ring or piece of fine jewelry valued at $1,000 or higher will be accompanied by a full insurance evaluation.

Although we provide you with an insurance appraisal that you can use to obtain coverage, we do not provide jewelry insurance.

We have collaborated with the Jewelers Mutual (JM) Group to provide an upgraded 3-year or lifetime protection plan that protects your jewelry against even more of life's surprises. You can purchase either one of these plans during checkout or at any time afterward. Click here to see what's covered and learn how to upgrade your warranty.

All of our jewelry is manufactured using the highest quality materials and is inspected prior to shipment. We stand behind every item that we sell and warrant that all pieces will be free from any manufacturing defects at the time of delivery. Our lifetime warranty offers free prong tightening, re-polishing, and cleaning services.

Yes. You can purchase everything including our loose diamonds, engagement rings, or fine jewelry using our secure checkout process.

Yes. Custom designing an engagement ring is a great way to create a ring that is perfect for your unique personality — and a beautiful expression of your love. Learn more about custom designing your own engagement ring or fill out this form to get started. You can also call customer service 7 days a week, 7AM-12AM ET, for any inquiries.

If you would like assistance with placing your order, please call us toll free at 1-877-826-9866, 7 days a week.

For questions about your order, call Customer Service at 1-877-826-9866, 7 days a week, 7 AM-12 AM ET, or send an e-mail to service@jamesallen.com.

Currently, James Allen is not collecting taxes on your behalf. In order to facilitate a more seamless delivery of your order, all taxes, duties, and VAT are now automatically estimated but not applied to your order at checkout. The tax amount should be paid to the carrier upon delivery.

Our Virtual Ring Sizer offers multiple methods to determine your ring size (or the ring size of a loved one). Please click here for a full list of the options available to you.

Definitely. At James Allen, we understand how important it is for our customers to see and feel jewelry - especially a piece of jewelry as personal as an engagement ring.

We will resize your ring once for free within the first year of your purchase, including free return shipping worldwide.

During the resize process small amounts of metal will be added or removed to increase or decrease the size as needed. As a result, your ring may be slightly thicker or thinner when completed. This is a minor difference and may or may not be discernible to you.

Of course not! In fact, we encourage you to choose your diamond separately - this is what makes your jewelry unique!

Yes! Almost every ring on the James Allen website is available for purchase, regardless of whether or not you purchase a loose diamond from us. Many rings, however, cannot be manufactured unless we have the diamond in our possession. Tension settings, rings with diamond halos, and other unique designs fall into that category.

The JAMES ALLEN inscription shown in our online product images is to protect the copyright of our photographs and videos. Your ring will only be stamped with the metal type (18Kk or Platinum) and the "JA" hallmark.

A Gemological Institute of America (GIA), American Gem Society (AGS), or International Gemological Institute (IGI) diamond certificate assures the value and quality of your diamond. GIA, AGS, and IGI are the gold standard in diamond grading. Their reports detail key characteristics of each diamond.

The Four Cs - Carat (size), Color, Clarity and Cut are the industry grade standards from the Gemological Institute of America (GIA). Every diamond is specifically graded on these features.

A diamond's cut determines how effectively it returns light to the viewer's eye. A well-cut diamond appears brilliant and fiery, while poorly cut stones look dark and lifeless. Well-cut diamonds often appear larger than stones of the same carat weight. To learn more about cuts click here.

"Eye-Clean" is a term used to describe a diamond that is clean to an unaided eye in a face-up position from a distance of 8 to 10 inches. Diamonds of VS2 or higher in quality will usually be eye-clean. Diamonds of SI1, SI2, and I1 need to be visually inspected to determine whether any inclusions are visible from the top. We can inspect any diamond at no charge.

We ship every loose diamond and diamond engagement ring with an independent GIA, AGS, or IGI lab report. This report can be examined by a qualified gemologist and compared against the unique characteristics of your diamond.

Yes. All diamonds on our website are available for purchase.

Smaller diamonds (often called melee) are cut in factories around the world and are available in a variety of qualities.

Yes. It is very common for natural gemstones to be heated. Heating the stone can intensify color and clarity, making the gemstone more beautiful and valuable. In addition, emeralds are commonly infused with a colorless oil, wax, or resin to improve their appearance and luster.

We now offer tennis bracelet resizing! There is a non-refundable fee of $100 to shorten the bracelet.

Conflict-free diamonds are diamonds that were not obtained due to human rights abuses, civil war, child labor, violence, or environmental degradation.

We add new diamonds to our inventory on a daily basis.

This depends on what you’re going for; both lab-grown and natural diamonds from James Allen are conflict-free and vary in their diamond grading. Lab-grown diamonds allow you to maximize your budget, giving up to 30% more size for the same cost, while natural diamonds are incredible works of nature and the traditional choice.

Lab-grown diamonds are created in a lab. Scientists start with a diamond seed - a small sliver of chemicals - then expose it to temperatures and pressures to make it grow like a diamond under the ground. A carbon coating helps the lab-grown diamond crystalize as it grows.

Lab-grown diamonds and natural diamonds offer identical optical and chemical composition. The sparkle is the same - the core difference between them is their origin.

Neither is inherently higher quality; both lab-grown and natural diamonds are available in a range of qualities. For example, while the color of one diamond may be superior, the other diamond may be superior in clarity - this isn’t connected to the diamond’s origin.

Scientists start with a diamond seed - a small sliver of chemicals - then expose it to temperatures and pressures to make it grow like a diamond under the ground. A carbon coating helps the lab-grown diamond crystalize as it grows.

Yes. James Allen lab-grown diamonds are graded to the same standards as our natural diamonds. That means your lab-grown diamond will be accompanied by an independent laboratory report detailing its "4 Cs" - cut, color, clarity, and carat weight. If your lab-grown diamond is mounted into jewelry, it will also be accompanied by an insurance appraisal.

Same deal, because lab-grown diamonds are virtually and chemically identical to natural diamonds, they cannot be distinguished even with a professional loupe.

Will the return policy be the same? Yes! We stand behind our products and want you to be 100% satisfied with your purchase. You may return your jewelry piece for a full refund or exchange within 30 days. All items must be in original condition and contain all original packaging and all other documentation including laboratory grading report certificate, if any. Please note: Personalized jewelry, custom orders, engraved items, items re-sized after initial purchase, Diamond Upgrade program purchases, Clearance, and “Final Sale" items are not eligible for return or exchange.

Yes! We partner with Jewelers Mutual (JM), a personal jewelry insurance company which insures both lab-grown and natural diamonds. Make sure to provide them with your insurance appraisal and policy documents.

We accept all major credit cards (Visa, MasterCard, American Express, and Discover), as well as PayPal.

Yes. Customers who pay by wire transfer receive a 1.5% discount off their entire order.

James Allen collects sales tax on orders that are shipped to the following states: Alabama, Alaska, Arizona, Arkansas, California, Colorado, District of Columbia, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming.

Yes. If you'd like to pay with two different credit cards, please place your order over the phone with customer service at 1-877-826-9866. We are available 7 days a week, 7AM-12AM ET.

The security code is a 3 or 4 digit number that appears on your credit card. Visa and MasterCard users will find this code above the signature on the back of the card. Discover and American Express users will find this number on the top right of the front of the card.

Yes. James Allen ensures that our customers' purchases are secure. We use secure encryption and fraud protection for all credit card transactions. All sensitive data is encrypted using 256-bit Secure Socket Layers (SSL). You can view our Norton Secured Certificate to see an independent verification of our site’s security.

At James Allen, we respect our customers’ privacy. To learn more about the types of personal information we collect, your privacy rights, how information may be disclosed, shared or sold, and other choices about the use of your personal information, please review our Privacy Policy for more details.

Yes. Any natural diamond can be exchanged for 100% credit towards a new natural diamond valued at least 2x the original amount. Any lab grown diamond may also be exchanged for 100% credit towards a new lab grown diamond valued at least 2x the original amount.

We ship diamonds to the U.S., Canada, and internationally. We deliver to your home, business, APO, or nearest UPS location.

James Allen provides fast, free shipping on all order destinations, regardless of order amount.

Currently, James Allen is not collecting taxes on your behalf. In order to facilitate a more seamless delivery of your order, all taxes, duties, and VAT are estimated during the checkout process but not applied to your order total. The tax amount should be paid to UPS or your broker upon delivery.

Yes.

Yes. For all domestic shipping and international orders over $500 USD, you may choose to pick up your order at a UPS location instead of receiving your James Allen package at a selected address.

Yes. We will gladly mail your purchase to any military APO using the US Postal Service Registered Mail. Registered mail shipments are fully insured and can take up to three weeks for delivery, so order early!

All domestic shipping and international orders over $500 USD are done via a chosen carrier.

Every item sold by James Allen is inspected by our quality control department prior to shipment to ensure care and satisfaction.

Every engagement ring and wedding band on our website is carefully crafted at the time of order. While we are able expedite some orders, we highly encourage you to allow adequate time for your design to be completed and inspected by our Quality Assurance team.

Yes. Our items are fully insured during transit. For added security, purchases over $500 require a signature upon delivery. For orders under $500, signature confirmation is provided upon request.

James Allen takes every precaution to ensure that your order arrives safely. Your order is fully insured during transit, and we require a signature for all packages.