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Diamonds & Engagement
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Fine Jewelry
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| Customer Service Hours: |
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9am to 12am |
| Sat - Sun |
10am to 6pm |
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| Questions? Contact us: |
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 877-826-9866 |
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outside USA? call: |
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+1-301-631-1414 |
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service@jamesallen.com |
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For phone orders,
please mention:
217Ø1
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All our diamonds are
conflict free diamonds
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Upgrade Policies
Diamond Upgrades & Exchange Policies
James Allen wants to be your online jeweler for life. For that reason, we've implemented three policies to help you shop with confidence not only today, but years down the line. These policies apply to our laboratory graded diamonds only. Please call our offices for details or to answer any questions you may have.
 Two Year Buy Back - If for any reason you need to sell your diamond, we will buy back your loose diamond purchase for 70% of the original purchase price. Diamond must be in original condition and accompanied by original laboratory grading document. In a market that usually only pays 40-50 cents on the dollar, this policy can save you hundreds, if not thousands of dollars down the line. Please note that our buyback program only applies to loose GIA or AGS graded diamonds and does not apply to engagement or other fine jewelry.
Lifetime Upgrade Policy - Any loose diamond purchased from jamesallen.com can be exchanged at 100% credit for any replacement diamond of at least 2x or greater in value. The diamond being upgraded must be in original condition and accompanied by original laboratory grading document.
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