Over the past few years, James Allen has sold over $100,000,000 worth of engagement rings and loose diamonds. We encourage each of our customer to post their review of the product and the process of buying their ring or diamond from us. Based on the thousands of reviews we receive on multiple review sites, we pride ourselves as the industry leader in quality ring manufacturing and customer satisfaction. Please find below some of the most recent reviews written about jamesallen.com. You can click on the Read More link at the bottom of each review column to read more reviews.
Great site to deal with. The ring looked even better than I expected, and I saved a ton compared to what was available locally.
Ryan W. 10/10 (Mar 05, 2014)
My experience was an increadibly pleasent one. Everyone in the team was extraodinarily helpful, and espcially my ring assistant Jillian Murphy was patient, knowledgeable, flexible, accomodating, and overall just increadibly nice. My ring was true to what we spoke, and JA provided more flexibility than i would of hoped for from an internet jeweler, not a custom one. Nonetheless, they pretty much made the ring i wanted to perfection, and I am very greatful. Would definitely recommend this site over any other, especially because you can look at the jewels and rings with magnification. In reality the ring and stone were nicer to the naked eye, but its good to know what i was purchasing. Thanks again.
Jordi P. 10/10 (Mar 04, 2014)
James Allen has always been amazing to me. I have ordered three rings from there now. The prices are far better than most areas and the customer service is always amazing. Everything ships next day air insured and the ring boxes are fantastic!
J. M. 10/10 (Mar 04, 2014)
We have received excellent service from the staff at James Allen. They are always available and always helpful in their recommendations and providing accurate information for our requests. I appreciate quality efficient service and will use James Allen in the future.
James S. 10/10 (Mar 03, 2014)
I have been very happy with my purchases from James Allen and the customer service I have received. I bought my wife's diamond engagement ring and our wedding rings from James Allen. I also recently sent back a ring for re-sizing and I was very happy with the work. They even re-engraved the ring like it was before it was re-sized. I worked with Christina when I purchased the wedding rings and the re-sizing. She was very professional and thorough. I would recommend buying jewelry from James Allen. They have the highest quality and they stand behind their work.
Scott F. 10/10 (Mar 03, 2014)
The purchase from James Allen was very pleasant. It began with me using their website software to pick a diamond that I liked, then the band, and finally they inscribed the ring for me for free! It took about a week or so to come. The packaging was awesome! The finished wood box is really exquisite. It came with the appraisal and the the GIA report for the diamond which helped me to get in insured through my renters insurance. The diamond was more gorgeous than in the pictures and my fiance loves it! She still stares at it sparkling in the sunlight every now and again! My diamond was .7 VVS2 E in case you are wondering. Customer service is available 24/7 which is awesome for when you want to check up and make sure things are proceeding correctly. There was a little snag with credit card processing but it was just my credit card company making sure the purchase was legit.
Gregory Briggs 10/10 (Mar 03, 2014)
Jillian Murphy was extremely helpful in assisting with my wedding band order. Even though the process seemed more complicated than the typical ring order because the standard band did not fit the way it was supposed to, Jillian was able to get correct ring to me in a timely manner. I love my wedding band and engagement ring from JamesAllen
Y. L. 8/10 (Mar 03, 2014)
I am so pleased I chose to get my fiancee's engagement ring from James Allen. I did a ton of research on loose diamonds so that I could prevent getting taken advantage of by a diamond-seller. I visited about five different local brick-and-mortar diamond dealers and got prices on various loose diamonds. Eventually, I did some online research and found James Allen, and compared the prices given to me by the dealers with the diamonds offered by James Allen. James Allen's prices were much, much better. I really felt like I could get a great value on a very nice diamond, so I decided to get my ring from James Allen. I was hesitant at first because I did not like the prospect of buying an extremely expensive diamond ring without first seeing the ring in the flesh. The James Allen website, however, gives 360 degree videos of each specific diamond, as well as shows the GIA cert and a blown up still image of the diamond face. This allowed me to see, roughly, the inclusions in the stone. While I wish that the blown up still image of the diamond face was more high resolution, overall I felt the site's diamond pictures gave me a good idea of what I would get. I purchased a 1.2 carat ISI2 triple EX diamond. It took about 7 calendar days (or so) for the order to be fully processed, and the item shipped on the 7th calendar day after my wire-transfer cleared. The next-day delivery was nice. I had many questions, which I asked over the phone, and which were all answered politely and quickly by James Allen's great customer service staff. I have nothing but great things to say about the service I received; I got to speak to a representative after one or two rings; no waiting on hold, and the representatives were always polite and friendly. In sum, by far the best thing about James Allen are its prices. In my experience they had the best prices and a great selection of GIA rated stones. The GIA certificate is included in the price of the stone, and I got the stone/ring appraised by a third-party diamond expert who verified that the stone I received matched the GIA cert that accompanied it. 5 star experience. I would recommend James Allen to anyone in the market for a diamond engagement ring.
Nicholas R. 10/10 (Feb 28, 2014)
I purchased a loose diamond to use in an engagement ring and James Allen handled everything perfectly. From helping out with the payment options, to ensuring the diamond arrived promptly and discretely. Communication was great - they made sure I knew what was happening each step along the way. Not to mention I saved a great deal on the diamond by purchasing online (Jared sources form the same place and had the same diamond for 3k more). I'll be back - I've let all of my friends know it's a common sense play to buy from James Allen.
Zach R. 10/10 (Feb 28, 2014)
It's the moment that every woman has been waiting for her entire life, so why not make the decision making process easy!? It took me 9 months to find the right company, with the right diamond and right ring design. Ok, so I knew a bit about diamonds before, but it's not too hard to learn.. The 4 C's; Cut, Carat, Clarity, and Colour. Anywhere between D-F will be colourless and anything from IF-VS1 will be incredible to the eye. Being Australian, I found the price of diamonds in the US to be roughly $2,000-$3,000 less than what they are here, so it was just a matter of finding the right company that either supplied nice diamonds, supplied nice ring styles, or supplied both. I read up a lot about James Allen and found they had their own impressive diamond inventory whereas BlueNile, a competitor, accesses diamonds worldwide but does not necessarily control or know all of their stock. James Allen also only provides the highest quality, certified diamonds and not from any for-profit certifiers like EGL. EGL diamonds are cheaper in value yet graded the same as say a GIA certified diamond, yet in actual fact they can be up to 3 or 4 colours lower and 3 or 4 grades lower in clarity. This made my decision to use James Allen, easy! In regard to choosing a cut, I had my personal preference, which was princess cut, however my girlfriend preferred the round cut. I ended up being swayed toward the round brilliant cut given they are more traditional, reflect more light and generally hold their value better. Once you know the cut you like, you simply use JA's easy to navigate diamond search function and address your budget to find a diamond that suits. Don't rush it though. Their inventory may update to something rarer or generally more pleasing on the eye, just a few days later. I found my diamond after scanning their inventory for 3 days. If you get stuck, there is a tab on the right to Ask A Diamond Expert. I spoke to 4 of their staff members who were all thoroughly helpful with any and every question I had, whether it be about the; diamond, ring, shipping, or sizing. You can ask them anything at all, their service is a thousand to one! The ring styles available are so diverse you will be trying to save the images just to flick back and forward in order to narrow them down. Whether it be a contemporary, modern, antique or even a custom design made from scratch, JA will have an answer to your search. I was so relieved, surprised and excited (a touch scared too, as a 29 year old male) to have chosen an engagement ring and purchased it! It even had a matching wedding band which I will also purchase a little down the track. To each their own in regard to the ring metal type.. White gold, yellow gold, or platinum are your main options with 14k or 18k available to each gold variety. 14k is the most durable and similar to platinum but it is whiter than 18k as it has more alloy in it than pure gold. I puchased platinum but you do have to allow for, on average, $600+ more than the cost of 14k white gold. The number of rings in their stock list is astonishing and hard to narrow but they are competitively priced and the quality, I would say, is above the rest. The diamonds not only offer viewable certificates, but photos of the ACTUAL diamond you are looking at (which is rare as most sites only show a 'sample image') and they akso provided a 360 degree rotatable view of the stone. Not only do they have diamonds, but they also offer other styles of gemstones if you wish to be a little less traditional. My advice is take your time, talk to the staff if you have any questions and make buying your ring, an enjoyable experience. And not only that but postage took only 5 days from door to door and the packaging it comes in is very impressive, let alone the woodgrain ring box with white leather cushion!! I wish you all the best of luck and I will be referring everyone I know here!
Richard G. 10/10 (Feb 28, 2014)Read More
Asking for extra e mail addresses when you are trying to make a purchase is ridiculous. When we called about this, the customer service person said we needed to do to make the purchase. My husband then asked to speak with supervisor who told him it wasn't necessary. If it's not necessary, don't ask for it. We purchase items on line all the time and never have we been asked for more information like another e mail address.Found the perfect ring I have been looking for for months!
The ring was even better than expected. Very easy website to deal with. Would recommend James Allen to anyone shopping for jewellery.Buying process was very simple. Would recommend James Allen to anyone.
- The availability to see the physical diamond online was a big plus!- The workmanship from the photographs looked better than BlueNile- The setting was more expensive, but the diamonds were overall a little less expensive- All customer service were incredibly great!- Availability of product by deadline differed slightly from agent to agentvery good customer service. quality of craftsmanship is better than blue nile. wished they were able to provide shipping estimates prior to purchase.
I expected more information about the progress my ring was making. After I got the notification that it had entered production and would be ready for delivery by the 27th, I heard nothing until it shipped. If it had been a couple days it would not have been a big deal, but since it was over a week I got anxious. I would have liked more info (i.e. "your ring is at the jeweler, wait time approximately xxx days,") or to know that it would not be ready until the 27th. By saying "no later than" the date, I felt like my expectation was to receive it sooner. If that makes any sense...mostly I was just excited to get this engagement ring for my (soon to be) fiance! I love the ring, the packaging and customer service was excellent!
I have made several purchases from James Allen and quality and value is always top notch.
When my husband bought me the ring I had no words... Tears of disbelief were falling down my face! I couldn't believe how absolutely gorgeous this ring was!! Thank you for the beauty and amazing comfort<3 I am one happy wife!I love the selection of rings!!! my hubby just ordered me a setting ring and i cant wait to get it on my finger!!!!!!!!!!!!!
So happy with my ring. I just wish there were more choices for engraving styles.I am very pleased with my experience and I cannot wait for my wedding band to arrive! This was one of the only jewelers that provided the wedding band style that I had been searching for. We are thrilled that we found it here and couldn't be happier to purchase from James Allen. My only complaint is the lack of creative engravings available. We really wanted to get my band engraved but we did not like either of our choices.
I wouldn't buy a diamond from any other online retailer!
ring setting a bit expensive than in hk
Great experience with James Allen! Highly recommend to everyone!This is my first experience with James Allen since I live out of the US. However, I believe that the team will do their best to organize the production and delivery of my wedding ring according to the requested time ( February 12) Thank you!
This was a big purchase for me and it was easy to shop, research and compare on James Allen's sight. The knowledgeable staff helped educate me on different diamonds and options for an engagement right. The product was delivered on time and is beautiful.So far so good...
The experience with James Allen was really great - especially for the item I purchased (wedding ring). The staff were so friendly and helpful and their response so timely! I love the product and it fits perfectly 😊
Good experience. Will return when looking for engagement ring, pending there is a setting that I like!Smooth process and online chat was convenient and responsive.
I did need help with resizing the ring I bought for my husband. I was chatting with a lady and when I couldn't understand how sizing works, she closed our chat. I was upset about that. Got someone else who gave me an idea on what to do for sizing though.
Everything was perfect.
This was my first time purchasing an engagement ring, and the staff and customer service at James Allen helped answer any questions I had! They were available to chat at all times which was very helpful. They taught me a lot about the 4 c's. I was skeptical at first about making a purchase like this on the internet, but after all the due diligence and research I had done there was no better place to purchase the ring I wanted!The ring ended up being even more beautiful than I expected! The images online were very accurate and helpful but they did not do the diamond justice! I liked that I was able to view each loose diamond in a 3D magnified picture. That helped me pick out the perfect diamond I was looking for! Thank you James Allen for all of the help and the beautiful engagement ring!! I will definitely recommend your products and services!!Looking forward to viewing my purchase in person!! Excellent website!
Overall it was a pretty satisfactory experience.. The virtual loupe and other tools are very helpful.. Having cross shopped through other sites and in brick and motor stores it felt like the styles JA had were more contemporary... Overall I am very pleased
Shopping here for my engagement ring was great! It really made this intimidating process much easier! I loved the ring, and I loved the customer service.
This ring looked amazing! I was apprehensive about buying online, but this ring was so much better than any local jewelry store and the price was great!
Excellent service and a greatproduct
Dale (Mar 25, 2013)
Everything went well. The whole process of importing was clearly explained and the ring was exactly like I expected.
Stuart (Aug 20, 2012)
Excellent; I need to get the ring re-sized and they have made it as painless and expedient as possible. Incredible customer service. Highly recommended.
ChaseF (Oct 12, 2011)
Fast, Responsive, great maintenance policies. They even have someone specifically assigned to assisting you.Thanks Tammy!
synaestheory (Sep 11, 2010)
This was my first time purchasing jewelries online and it was a scary one at first. But after making the purchase and saw how friendly customer support team was it makes me at rest. The package (Engagement ring) took 7 days from the day I made the order until the it steps at my door in Australia which was pretty fast. I cannot wait until I see the look on my fiance when she sees the ring... ;)
MozOmar (Oct 26, 2011)
The necklace was absolutely beautiful! JamesAllen.com representatives were extremely helpful and prompt. I would definitely use JamesAllen.com to buy products in the future.
Shopper (Jul 8, 2011)
The seller contacted me immediately after ordering to offer any assistance they could. The order shipped quickly and was exactly what I wanted.
Jacob (Oct 4, 2010)
A lot better than I expected! Competitor reviews were not that great and so I was speculative about even buying online, but their entire team made me feel very comfortable and they made this experience very special! Thanks JamesAllen.com!!!
Shopper (Jul 9, 2010)
Fast and friendly customer service along with a great selection make this store an excellent choice for your diamond jewelry needs! Customer service follows up with you until you've satisfactorily received the product, and delivery was exceptionally fast.
Micheal (Apr 23, 2010)
The service that James Allen provide before, during and after my purchase was simply awsome. They resize my ring at New York office a soon as I need it and all time they were so eficient. In fact i was so surprised about the beatifull ring, my fiance love it and the diamond was so beatiful better that a lot of option that I compared on New York jewerlies. Simply: EXELLENT
Shopper (Mar 8, 2010)
James Allen and Eileen were amazing in helping me get my ring and making sure I had it in time. The ring turned out perfect and I couldn't be happier.Eileen made sure that the ring was delivered ASAP. I only took 3 days from when I ordered to when I received the ring. The presentation box was gorgeous. Don't hesitate at all when ordering from James Allen.
AdamA (Jan 12, 2010)Read More