Over the past few years, James Allen has sold over $100,000,000 worth of engagement rings and loose diamonds. We encourage each of our customer to post their review of the product and the process of buying their ring or diamond from us. Based on the thousands of reviews we receive on multiple review sites, we pride ourselves as the industry leader in quality ring manufacturing and customer satisfaction. Please find below some of the most recent reviews written about jamesallen.com. You can click on the Read More link at the bottom of each review column to read more reviews.
James Allen provided excellent customer service. Their website is fantastic and was the overwhelming reason, beyond the price point, of why we made our purchase. The ability to exchange and resize a ring within 60 days lessened any worries about purchasing diamonds on line. Highly recommend James Allen!
Paul H. 10/10 (Dec 19, 2013)
Yes, I received everything in perfect order and couldn't be happier with my decision! The ring looks gorgeous and was delivered at the exact time and date as I was told. The James Allen reps were even very knowledgeable about the FedEx shipping procedures. I would like to send a special thanks to the representative from James Allen who received my order and confirmation. I don't remember his name, but I hope you can find it in your records whom I spoke with (maybe Tim, Jay, or a simple men's name). I had done a lot of research about the 4C's, but he was expertly informed on other aspects (angles, tables, pitchesâ¦) that I hadn't even considered. He was able to find me a stone that not only matched the setting I chose and looked beautiful, but he found one that was cheaper than all the others I had considered. He was patient as I asked his opinion on each of the five stones I had chosen and helped steer me in the right direction. Buying an engagement ring online can certainly seem a scary process - this is the most I have ever spent on a single item, and I never even had a chance to see it in person before. However, the expert staff at James Allen made me feel comfortable and confident that I was making the right decision. Again, special thanks to the representative who placed my final order, he was exceptionally helpful. Thanks and Happy Holidays!!
M. F. 10/10 (Dec 19, 2013)
The custom ring I purchased from James Allen was delivered yesterday and it is really fabulous ! :-) Looking at the photos, initially I thought, it would a bit thicker towards the stone, but is just perfect when I saw in person. It also fits just right. Would like to appreciate Jillian Murphy and her team for the good work done. :) She was a very pleasant and knowledgeable person to talk to and did her best to deliver the ring on time, considering I had a deadline to keep ... I wish them good luck !!! :-)
Vivek Nair 10/10 (Dec 19, 2013)
This is my second James Allen experience and both have been excellent because of the hands on assistance and impartial advice provided by Angelia Jones. She is a delight to deal with and a major asset for the company. James Allen's website is second to none in its quality, search features, access to the full GIA report and especially their unique ability to provide the 40 power examination of the diamond image. To my knowledge no other company has that ability to provide such an extensive degree of access to what potential customers are buying as well as providing a much higher level of assurance that this is a reputable company. i have highly recommended James Allen and Angelia, their incredibly talented representative, to friends and family. She is backed up by a very competent and professional team of individuals who deliver exactly what they promise. Ray F.
R. F. 10/10 (Dec 19, 2013)
I am more than pleased with the service from James Allen. I placed the order in the beginning of December and the supplier of the Diamond set a delivery date of December 30th. I really wanted to propose before Christmas and James Allen was able to get my Ring delivered December 16th. I got the ring independenlty appraised and it was appraised for $1,500 more than the sales price!
Gabriel L. 10/10 (Dec 18, 2013)
Great customer service, and great product, i was walked through every stage of the process with the level of attentitiveness expected for a purchase of this level.
D. D. 10/10 (Dec 18, 2013)
I'm very pleased with my recent purchase from JamesAllen.com. I bought my wife a diamond engagement ring to celebrate our 20th anniversary. I selected a 1.68 karat center stone (hearts & arrows, G color, VS1) and had it mounted in a platinum setting with six side stones (scalloped, shared prong). I found the website to be very informative and easy to navigate and Angelia, my sales representative, was extremely helpful and responsive to all my questions. She made the transaction easy. The ring was shipped in a timely fashion and most importantly, it's beautiful! The packaging is classy and included all of the necessary documentation. I can't wait to see the look on my wife's face when I give it to her.
Adam T. 10/10 (Dec 18, 2013)
I would highly recommend James Allen to anyone. I gave them a hard deadline to make my (now fiance's) custom engagement ring. Not only did they meet the deadline but the ring is absolutely stunning. They also assign you a person that communicates with you from the time you place your order. My person was Angelia and she was wonderful! She was there for any question I had and very helpful, I had looked around retail jewelers but for the price and the individulaity there was no comparison! Any future jewelry purchases I would not go anywhere else, please give them a chance and you will not be disappointed.
Bryan D. 10/10 (Dec 18, 2013)
Very happy with my purchase. Staff was courteous, professional, helpful! I've already recommended JamesAllen.com to several friends. Thanks!
M. F. 10/10 (Dec 18, 2013)
I ordered a pair of custom designed diamond earrings from James allen that was essentially drawn (badly) on Photoshop. Diana and the James Allen team drew up the earrings in a beautiful CAD drawing and helped me get them within my budget as well (finding alternative metals and melee diamond quality). Diana and the design team were incredibly patient with helping me find the right centre stone to fit my budget, changing the design, confirming sizes and then trying to get it to me within a very tight time frame. The item was finished and shipped exactly on the predicted date (not bad for 2 weeks before Christmas!). I cannot recommend them enough and will be looking to James Allen for future jewellery purchases.
Lois H. 10/10 (Dec 18, 2013)Read More
Website never said when item was coming, so I called customer service that said when the item was picked it was sent next day. The result was a ring that was a week late for my 10th anniversary. She loves it, regardless quality takes time I guess.
Great experience shopping online.The search features sets this site apart from all others. The online chat 24/7 is also very helpful.
All good at my end which was surprising given the international situation. Really don't have any negatives to report. Thanks jaThe online sales staff are really good to deal with. The loupe tool is great. If I get the order and am happy with it then I will recomend JA to the rest of my mates who are yet to get married.
The order processing took longer than expected, but this was not a problem. Very good service and great support.Great online experience and product information, especially 360 view of real diamonds. I've not seen this on any similar website.
I wish I had known that they could make custom engagement rings. I didn't know that until I already ordered my ring and I didn't have time to return and reorder because I was getting married two weeks after I received the ring. I would have definitely custom ordered with more diamonds in the setting. But I love this setting for a simple setting.
Great ring shopping experience! I needed help understanding some of the finer points about diamonds and engagement rings and James Allen representatives were willing and eager to help!
I was shopping for an engagement ring on both James Allen and BlueNile. I ended up with James Allen because they have a wider selection of diamond sizes that fit with my humble wallet size. The setting is beautiful.
I'm delighted with my ring. It exceeded my expectation. The best Customer Service I have seen. I had an exceptional buying experience. It was a pleasure to work with James Allen. Thank you!
I am thrilled with my purchase. While it was a little difficult going through the approval process, I do sincerely understand the need to have the security measures in place. The staff was courteous and highly communicative. I will certainly recommend James Allen to my friends. Thank you very, very much!Was referred by Mike at The Truth About Diamonds (.com). Your sales associates were extremely helpful. I'm still a little nervous about the whole thing because it is so much money. But I'm excited at the same time. James Allen really helped put my mind at ease with its product selection and viewing process (the website is one of the best designs I've ever seen. Super clean. (please, the $100 would be so helpful :)
I was very satisfied with the experience buying from James Allen and my wife LOVED her diamond pendantJulie was amazing at helping me understand what I was looking to get and even offered to look at other options to compare the item I chose to others. Julie was very supportive and answered all of my questions without hesitation. I was very please with her level of customer service.
The earrings are beautiful and spot on with the description. The value is wonderful especially with the Cyber Monday 20% off.This is my first of 2 purchases! The checkout was a breeze and the deal is amazing! I cant wait to give these to my "soon to be Fiance"! Thank you for an awesome deal!
Great experience overall.Great site, and great shopping experience.
I was very satisfied with the quality of the diamond and the professinolisim of the support staff.I was very satisfied with the purchase and selection process.
Great website. Great product.
Engagement Ring was exactly what I wanted and on an independent check was of the high quality I was expecting. Customer Service was fantastic. The delivery was late and could not be tracked once it entered Australia. The package was left at the door and not signed for.Was happy with immediate avaliabilty for someone to help me.
Excelent place to shop for this kind of jewlery
There are online stores and then there are great, fantastic and exceptionally great online stores, James Allen is one of those great online stores. This is one of the best stores I have ever dealt with. Am very impressed with the customer service and the product and even the packaging. You're an exemplar of great sevice for all others stores to emulate. Bravo.Increase the choice of rings, sizes and prices. Saw a ring last night for 180 and today it has gone up to 360! Not very happy about that
Excellent service and a greatproduct
Dale (Mar 25, 2013)
Everything went well. The whole process of importing was clearly explained and the ring was exactly like I expected.
Stuart (Aug 20, 2012)
Excellent; I need to get the ring re-sized and they have made it as painless and expedient as possible. Incredible customer service. Highly recommended.
ChaseF (Oct 12, 2011)
Fast, Responsive, great maintenance policies. They even have someone specifically assigned to assisting you.Thanks Tammy!
synaestheory (Sep 11, 2010)
This was my first time purchasing jewelries online and it was a scary one at first. But after making the purchase and saw how friendly customer support team was it makes me at rest. The package (Engagement ring) took 7 days from the day I made the order until the it steps at my door in Australia which was pretty fast. I cannot wait until I see the look on my fiance when she sees the ring... ;)
MozOmar (Oct 26, 2011)
The necklace was absolutely beautiful! JamesAllen.com representatives were extremely helpful and prompt. I would definitely use JamesAllen.com to buy products in the future.
Shopper (Jul 8, 2011)
The seller contacted me immediately after ordering to offer any assistance they could. The order shipped quickly and was exactly what I wanted.
Jacob (Oct 4, 2010)
A lot better than I expected! Competitor reviews were not that great and so I was speculative about even buying online, but their entire team made me feel very comfortable and they made this experience very special! Thanks JamesAllen.com!!!
Shopper (Jul 9, 2010)
Fast and friendly customer service along with a great selection make this store an excellent choice for your diamond jewelry needs! Customer service follows up with you until you've satisfactorily received the product, and delivery was exceptionally fast.
Micheal (Apr 23, 2010)
The service that James Allen provide before, during and after my purchase was simply awsome. They resize my ring at New York office a soon as I need it and all time they were so eficient. In fact i was so surprised about the beatifull ring, my fiance love it and the diamond was so beatiful better that a lot of option that I compared on New York jewerlies. Simply: EXELLENT
Shopper (Mar 8, 2010)
James Allen and Eileen were amazing in helping me get my ring and making sure I had it in time. The ring turned out perfect and I couldn't be happier.Eileen made sure that the ring was delivered ASAP. I only took 3 days from when I ordered to when I received the ring. The presentation box was gorgeous. Don't hesitate at all when ordering from James Allen.
AdamA (Jan 12, 2010)Read More