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JamesAllen Reviews

Over the past few years, James Allen has sold over $100,000,000 worth of engagement rings and loose diamonds. We encourage each of our customer to post their review of the product and the process of buying their ring or diamond from us. Based on the thousands of reviews we receive on multiple review sites, we pride ourselves as the industry leader in quality ring manufacturing and customer satisfaction. Please find below some of the most recent reviews written about jamesallen.com. You can click on the Read More link at the bottom of each review column to read more reviews.


I was fortunate enough to have a very close friend recommend JamesAllen.com to me when I made the decision to propose. Not know anything about diamonds, I was thrilled with the site's setup. It makes it very easy to understand all that goes into the quality of the diamond. The site offers you 360 views of each diamond, which is such an amazing feature to see the diamond that I would be purchasing. After spending quite a bit of time shopping around on the site, I decided to purchase through JamesAllen.com. Buying such a large purchase online made me nervous at first, but I was very pleased to discover the amount of support the staff at JamesAllen provides. I was able to call during purchasing and their staff walked me through each of the step. We even figured out a proper location to send the ring as my house would not be work since my, now fiancée, lives as well. The staff reaches out to you at every step in the purchasing to ensure your complete satisfaction. I will definitely purchase through them in the future. Now on to the ring. My expectations were blown away when I recieved the ring. The setting was beautiful and the diamond was brilliant. I am 100% satisfied with service and products that JamesAllen and their staff provided.

Luke W. 10/10 (Nov 05, 2015)

I liked to thank Blake Clemency for the helping me fulfill my purchase. After two visits to a brick and mortar, I decided to go online for my engagement ring purchase. After reading blogs and reviews, I chose Jamesallen.com over others. The main factor was the picture of the diamonds magnify at 20 times. It helped visually see the quality of the diamond. Then, I asked for ASET images on the diamond of my selections. Blake fulfilled the requests and delivered promptly as promise. I reviewed the ASET images and made my decision. Blake was helpful throughout the process. In addition, he provided great information and worked efficiently. After I placed the order, the ring was manufactured and inspected. It took about 2 weeks before I got my ring. It was packaged nicely and great care. I will definitely purchase and will recommend JamesAllen.com to anyone looking.

Kevin Cheung 10/10 (Nov 04, 2015)

After looking through other websites and stores, I decided to go with JamesAllen for my engagement ring. I loved the fact there was a tremendous variety of rings. The other part I liked was the ability to pick and see the diamond. My fiance tells me how she just sits there and stares at how beautiful it is. We had to get it resized and this was truly painless. I contacted customer service and was given the instructions and Fedex label. I am totally satisfied and recommend anyone to shop here.

Don L. 10/10 (Nov 04, 2015)

My fiance bought my engagement ring off JamesAllen.com and we couldn't be happier with the customer service (as well as the ring!)! It was also appraised for more than the purchase price, which doesn't hurt either. We're now looking at James Allen wedding bands too!

R.P. 10/10 (Nov 01, 2015)

Very good service all round - Absolutely nothing I could fault them with. I'd had a few minor hiccups when it came to payment, but they were incredibly attentive and responded to emails quickly, which made me feel like I was dealing with a reputable and responsible company - which was essential, seeing as I was buying from the UK. The ring itself is fabulous and turned up within about three weeks in an well presented box with all relevant paperwork. Needless to say my new fiancee loves the ring and the aftercare email displaying the ring in full 3D is great for her to show it off to friends who don't live locally. There may be some other people who are looking at reviews and wondering whether this is a company they should buy from - the answer is a resounding yes from me. 5* service and 5* product. Many thanks.

Richard S. 10/10 (Nov 01, 2015)

James Allen's customer service is the best I have seen for an on line jeweler! They have been nothing but patient and very informative. They have answered my never ending questions with patience and professionalism. I received my ring in a beautiful box with all the bells and whistles! I loved the band, but I decided that I did not like the shape of the stone. The stone was beautiful, but not what I thought I wanted. The return process was painless and the refund was very quick. Quicker than I thought it would be. This was a very stressful time for me, replacing a ring that I lost. James Allen made it so much easier than I could have imagined. Thank you for all your wonderful help and advice.

Regina D. 10/10 (Oct 30, 2015)

I ordered a custom engagement ring from JamesAllen.com. The whole process was perfect. I communicated with a customer service rep over email to explain what I was looking for in my custom ring. I was sent pictures of diamonds to choose from. I was given a quote for the ring and was on the fence about ordering it. That's when my contact at JamesAllen.com, Anna Ellis, came through with an excellent idea. Anna noticed that I didn't live very far from where she was located in MD. Anna invited us to MD to a JamesAllen.com boutique to look at sample rings and diamonds in person. Taking that extra step to meet in person, and give that personal touch made all the difference in the world. My girlfriend and I left that meeting feeling confident that JamesAllen.com could provide us exactly what we were looking for. After the meeting, I finalized the request with Anna. The ring was completed, shipped, and delivered... quickly. I proposed earlier this month and she said yes! My fiancée loves the ring. JamesAllen.com absolutely nailed the design we were looking for. I would not hesitate to do business with them again... at all.

10/10 (Oct 29, 2015)

I wanted to get my girlfriend some nice diamond stud earrings but of course since I’m a guy I procrastinated. I quickly learned that getting them a local big box store was not going to be an option so I looked on line and stumbled across JamesAllen.com. I was able to find to very similar diamonds and a nice stetting and it felt like I was shopping at a store with their enhanced views of the actual diamonds I was buying. Her birthday was on a Tuesday and I was 2 Fridays out and figured I’d have plenty of time. However, since they had to be shipped and set first then inspected and overnighted to me, I quickly learned that I may not make my deadline. I worked directly with Angelia Jones and while she was not able to promise me my delivery date, she said they would do everything they could to make it. I honestly didn’t think they were going to make it and long story short, the diamond earrings arrived a few hours before dinner and I was able to give them to her to wear beforehand and she absolutely loved them! Angelia Jones even sent me updates along the way that helped including the best one the day before her birthday that said they would ship and make it in time! It all totally made spending over a grand on earrings totally worth it! Thanks to Angelia Jones and to the entire James Allen Team! -Mark

Mark K. 10/10 (Oct 28, 2015)

I love the ring I received, it was on time delivery and very fancy packaged. Very thing was exactly as I wanted. I'm very happy with the purchase, I would recommend JamesAllen to friends and family and I may make more orders in the future :)

Jiali W. 10/10 (Oct 28, 2015)

Fantastic experience and everyone was really quick to answer my questions. They helped me narrow down my selection and inevitably pick out the perfect diamond with the best light performance over a slightly larger and more expensive one that would've been less stellar. Fiancee couldn't be happier!

Alex C. 10/10 (Oct 27, 2015)

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I was happily surprised with the prices compared to similar stones at local retailers that were over twice the price for stones that shared similar characteristics and were sometimes a considerably smaller carat weight. I found chat support to be useful but nothing special. I was most impressed with one of the diamond experts I spoke with with questions I had about the stones. I learned a lot from her, and it helped me find a stone that I absolutely love. I spent a bit more than I had initially expected to, but I think I got a beautiful stone and avoided paying more than I needed to by knowing where I could allow the diamond to be less than perfect.I communicated with one of the diamond specialists, and she was very helpful in assisting me to understand where I would find the best value for my money in buying a diamond. I was very satisfied with my final selection largely as a result of talking to her and taking her comments in line with what I had otherwise learned by reading about diamonds online.

Rob (Feb 05, 2016)

Website does not work properly on mobile or Mac . Slow to respond as well . Would like to see more photos of rings on a hand as well as possibly some satisfied client photos in comments.

(Feb 05, 2016)

I made an idiotic mistake of picking a band that had a setting too small for my diamond. A very nice woman contacted me immediately, and I mean within an hour of placing the order. I logged back in to look at my other favorite ones I had saved and found one that would work then let her know which one I wanted. They had my order fixed, pricing adjusted and in que to be made very quickly. I was pretty nervous at first going online to pick this out until I saw how detailed and magnified all their images were, making it very easy to spot imperfections. When it arrived the packaging was even better than I had anticipated, even though I had read other reviews stating how well they did. The diamonds set in the 18k white gold band were amazing and the center diamond I chose was just stunning. It happened to be exactly the look she wanted the most. The best part is, she said YES!!! She still can't stop looking at it and smiling and talking about it every day.

Newlywed (Feb 04, 2016)

I chose a ring and diamond and bought it. When I got it, the band of the ring was not what the picture showed. Great fully, my now fiancé loved it and I have no need to return it. Just have to be careful when ordering things from pictures.

(Feb 04, 2016)

Order delayed due to snowstorm May return to get ring resizedIt's a very nicely done website. I think what would be nice too is a price reference card, or better way of letting shoppers understand the different impacts of the 4c's on price. The videos are very powerful, but it would be cool to have a few prototypical videos talking about various cuts and under different lighting (diffuse vs. pin point)

Shimmy (Feb 04, 2016)

Wonderful experience shopping with JamesAllen. The rings are amazing! Thank you! Delivered faster than was indicated.great site, great diamond selection

Merey (Feb 04, 2016)

Terrible service. Order take forever to process and starts the 30 day return period when you placed the order. The customer support would say one thing and then send something different on the order confirmation. The upgrade policy is nonexistent. they will try to squeeze all the juice out of you with additional charges. if you miss that 30 day period, which is really 1 week by the time you receive it, good luck getting your money back because you can only sell if you 30% or less or the purchase price.

Jim Alien (Feb 02, 2016)

The ring was absolutely beautiful and fit well. We were excited to the the package and were very happy with the presentation of the box and ring. Overall besides a few shipping delays, we were very happy with our experience. We will most likely purchase our wedding rings from James Allen.

DMcDaniels (Feb 01, 2016)

Supper happy wish my purchase. Only wish an ASET report was available.Overall positive experience. Very dissaponted an ASET report was not available for the diamond I purchased to verify.

(Jan 30, 2016)

Incredible customer service! I couldn't be happier. They are so patient and friendly. I will definitely be buying from James Allen again!Great service. Diamond experts were very friendly and helpful.

David (Jan 29, 2016)

Very pleased with the process and happy with my purchase. Thank you!Very happy with the way the website is structured, the information provided and details.

JLY (Jan 29, 2016)

Overall purchase is pretty good right now on the engagement ring. I have to wait until I am going to propose to see what happen.Overall experience so far is great. I will wait until I get the package for more comments

(Jan 29, 2016)

I couldn't be more pleased! I did a lot of reading before choosing James Allen. All of my expectations were met, most were exceeded! I'm glad I made them a part of my 10 year annv. celebration!

pnorton (Jan 29, 2016)

Internet site was easy to use. Thank you I am not very computer savvy.

(Jan 28, 2016)

I really love the ring i bought at james allen.

Jed (Jan 28, 2016)

Worst delivery time. Wedding rings delayed till I had to pick them up on wedding day itself. What a joke. Totally disappointed.360 pictures are amazing and helped me decide!

(Jan 28, 2016)

I am really satisfied with the entire service and shopping experience provided by James Allen. Thank you for them.

strzsolt (Jan 27, 2016)

The ring is perfect, the service and suport were perfect. The staff are very kind and usefull. But I had to do 150 miles twice in two separate days because FedEx refused to go and pick it from customs and deliver it to me. Plus I had to pay them around 50usd for them to give me the papers and for me to do it... Result: You paid FedEx, I paid FedEx and they did nothing. Consider another transport company or you could open an European store, that would be awsome!

David (Jan 26, 2016)

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Google Wallet

Excellent service and a greatproduct

Dale (Mar 25, 2013)

Everything went well. The whole process of importing was clearly explained and the ring was exactly like I expected.

Stuart (Aug 20, 2012)

Excellent; I need to get the ring re-sized and they have made it as painless and expedient as possible. Incredible customer service. Highly recommended.

ChaseF (Oct 12, 2011)

Fast, Responsive, great maintenance policies. They even have someone specifically assigned to assisting you.Thanks Tammy!

synaestheory (Sep 11, 2010)

This was my first time purchasing jewelries online and it was a scary one at first. But after making the purchase and saw how friendly customer support team was it makes me at rest. The package (Engagement ring) took 7 days from the day I made the order until the it steps at my door in Australia which was pretty fast. I cannot wait until I see the look on my fiance when she sees the ring... ;)

MozOmar (Oct 26, 2011)

The necklace was absolutely beautiful! JamesAllen.com representatives were extremely helpful and prompt. I would definitely use JamesAllen.com to buy products in the future.

Shopper (Jul 8, 2011)

The seller contacted me immediately after ordering to offer any assistance they could. The order shipped quickly and was exactly what I wanted.

Jacob (Oct 4, 2010)

A lot better than I expected! Competitor reviews were not that great and so I was speculative about even buying online, but their entire team made me feel very comfortable and they made this experience very special! Thanks JamesAllen.com!!!

Shopper (Jul 9, 2010)

Fast and friendly customer service along with a great selection make this store an excellent choice for your diamond jewelry needs! Customer service follows up with you until you've satisfactorily received the product, and delivery was exceptionally fast.

Micheal (Apr 23, 2010)

The service that James Allen provide before, during and after my purchase was simply awsome. They resize my ring at New York office a soon as I need it and all time they were so eficient. In fact i was so surprised about the beatifull ring, my fiance love it and the diamond was so beatiful better that a lot of option that I compared on New York jewerlies. Simply: EXELLENT

Shopper (Mar 8, 2010)

James Allen and Eileen were amazing in helping me get my ring and making sure I had it in time. The ring turned out perfect and I couldn't be happier.Eileen made sure that the ring was delivered ASAP. I only took 3 days from when I ordered to when I received the ring. The presentation box was gorgeous. Don't hesitate at all when ordering from James Allen.

AdamA (Jan 12, 2010)

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