Over the past few years, James Allen has sold over $100,000,000 worth of engagement rings and loose diamonds. We encourage each of our customer to post their review of the product and the process of buying their ring or diamond from us. Based on the thousands of reviews we receive on multiple review sites, we pride ourselves as the industry leader in quality ring manufacturing and customer satisfaction. Please find below some of the most recent reviews written about jamesallen.com. You can click on the Read More link at the bottom of each review column to read more reviews.
I couldn't be happier with my experience with James Allen. The customer service is phenomenal, their products are beautiful, prices are extremely reasonable if not better than competitors, and the return/exchange process is simple. Thanks and keep up the good work
60 day satisfaction is great. It's nice to know you can return or exchange a product if you're not satisfied. Free shipping for returns/exchanges is good.
Excellent customer service, fast order processing and great value! I've used them twice now and any time I need rings in the future I will go to James Allen first!
I love the virtual loupe feature!It let me purchase with confidence and is a GREAT differentiator for your shopping experience.
I bought a diamond ring from James Allen. I was very impressed with the quality of their merchandise as well as their excellent customer service.
The customer service rep for he order was fantastic. Great experience!!!
Have purchased from them before and have always been happy with their service and quality of goods.
Great product. Fast shipping. Great service.
Ring is beautiful. Was skeptical of buying high priced ring online but I did my research, James Allen had what I wanted and it was nicer and priced better than anything I saw at my local jeweler. A+
The customer support that I received from James Allen was outstanding. They went above and beyond to help me feel at easy about the product I was buying. The support and professionalism allowed me to have peace of mind about the genuineness and quality of the product. Overall I was very pleased with my purchase
Everything went well. The whole process of importing was clearly explained and the ring was exactly like I expected.
Stuart (Aug 20, 2012)
Excellent; I need to get the ring re-sized and they have made it as painless and expedient as possible. Incredible customer service. Highly recommended.
ChaseF (Oct 12, 2011)
Fast, Responsive, great maintenance policies. They even have someone specifically assigned to assisting you.Thanks Tammy!
synaestheory (Sep 11, 2010)
This was my first time purchasing jewelries online and it was a scary one at first. But after making the purchase and saw how friendly customer support team was it makes me at rest. The package (Engagement ring) took 7 days from the day I made the order until the it steps at my door in Australia which was pretty fast. I cannot wait until I see the look on my fiance when she sees the ring... ;)
MozOmar (Oct 26, 2011)
The necklace was absolutely beautiful! JamesAllen.com representatives were extremely helpful and prompt. I would definitely use JamesAllen.com to buy products in the future.
Shopper (Jul 8, 2011)
The seller contacted me immediately after ordering to offer any assistance they could. The order shipped quickly and was exactly what I wanted.
Jacob (Oct 4, 2010)
A lot better than I expected! Competitor reviews were not that great and so I was speculative about even buying online, but their entire team made me feel very comfortable and they made this experience very special! Thanks JamesAllen.com!!!
Shopper (Jul 9, 2010)
Fast and friendly customer service along with a great selection make this store an excellent choice for your diamond jewelry needs! Customer service follows up with you until you've satisfactorily received the product, and delivery was exceptionally fast.
Micheal (Apr 23, 2010)
The service that James Allen provide before, during and after my purchase was simply awsome. They resize my ring at New York office a soon as I need it and all time they were so eficient. In fact i was so surprised about the beatifull ring, my fiance love it and the diamond was so beatiful better that a lot of option that I compared on New York jewerlies. Simply: EXELLENT
Shopper (Mar 8, 2010)
James Allen and Eileen were amazing in helping me get my ring and making sure I had it in time. The ring turned out perfect and I couldn't be happier.Eileen made sure that the ring was delivered ASAP. I only took 3 days from when I ordered to when I received the ring. The presentation box was gorgeous. Don't hesitate at all when ordering from James Allen.
AdamA (Jan 12, 2010)Read More
Found exactly what i was looking for in an engagement ring. Price was great and my fiance loves the ring. It shipped quickly and the customer service folks are very helpful and professional
Bradley W. (Feb 23, 2013)
My experience with James Allen, although brief, was still a good experience. I was a little worried about how my ring would fit and look upon receiving it as I never had a chance to see it in person. Upon receiving it, I was shocked! It looked perfect, it fit perfect, and the size of the ring (my main concern) was perfect. The people who helped me throughout my experience were all very helpful and professional in there mannerisms. I'd definitely refer people to James Allen.
C. L. (Feb 23, 2013)
LOVED the website. Revolutionary stuff and it takes the hassle out of going to a bunch of diamond dealers. Great packaging and customer service was awesome. A+!!!
(Reviewed Feb 22, 2013)
My fiance loved the ring and we will buy our wedding rings at JamesAllen. The customer service was very kind and professional. Thank you guys
P.P. (Feb 22, 2013)
I received my engagement ring in the beginning of February and it exceeded all of my expectations. My diamond from James Allen is absolutely AMAZING! It sparkles day and night. Everyone who looks at it says it is beautiful. It is literally a sparkler on my finger!
J.D. (Feb 22, 2013)
I ordered a .95 ct. pear-shaped BEAUTY of a diamond. My experience with James Allen was fantastic! The prices were very reasonable. There were people to answer questions 24/7, who were very friendly and helpful. The payment was super easy and the stone arrived quickly, discreetly, and in perfect condition. The stone is gorgeous! James Allen has a 360 degree viewer for all of their diamonds - under magnification - which I would consider THE REASON I went with them to begin with. I'm so glad I did. My diamond is gorgeous, and James Allen was an amazing company to work with.
Lauren H. (Feb 21, 2013)
Just amazing. The personal level in which the staff related to me on was a breath of fresh air. Anna used my name, my girlfriends name and shared in the excitement if finding a great diamond. I felt she genuinely cared about how I felt and what I wanted and it in turn made me even more excited! I absolutely loved working with Anna and felt I she was almost like my personal diamond helper and she did an exceptional job at educating me about certain diamond properties and was patient with any questions I had. It was jut an amazing experience, too bad I only get to do it once (totally being sarcastic)!!!!
Kai C. (Feb 20, 2013)
My boyfriend (now fiance) and I sat down and browsed the internet for engagement rings a few months ago after visting a few local jewelers. Not much luck with the local jewelers. Very expensive for little quality. When we came across JameAllen.com we were blown away with just the qualityof a 'webistie'. As we dug deeper into the site and looked at reviews,pricing,photos & ordering information, we were convinced that this is the way to go about our engagment. I left it in his hands from that point on. A few weeks later I'm sitting on the couch and here comes our new kitten with the James Allen ring dangaling from Coopers (kitten) collar. The ring was even more BEAUTIFUL in person and fits like a glove! Great Experience and we will be ordering the wedding bands from JamesAllen.com as well.
Paul C. (Feb 20, 2013)
I had the best experience with JameAllen. Their website is fantastic and their products are amazing. The staff was incredibly helpful, especially Erika Smartlowit who went the extra mile to make sure everything went smoothly.
Justin P. (Feb 20, 2013)
The service I received from James Allen was top-notch. I requested assistance with choosing a diamond and the staff were glad to offer their knowledge. Their prices are unbeatable and the quality of product is outstanding. The ring is absolutely beautiful. My fiance hasn't stopped staring at it since I proposed.
A. D. (Feb 19, 2013)Read More