Over the past few years, James Allen has sold over $100,000,000 worth of engagement rings and loose diamonds. We encourage each of our customer to post their review of the product and the process of buying their ring or diamond from us. Based on the thousands of reviews we receive on multiple review sites, we pride ourselves as the industry leader in quality ring manufacturing and customer satisfaction. Please find below some of the most recent reviews written about jamesallen.com. You can click on the Read More link at the bottom of each review column to read more reviews.
I just want to start by saying this is my first time to ever purchase something online (well besides movie tickets :) ) So I was really hesitant to get the ring online and internationally to boot. But after talking to your staff, namely Marsha Reeder,, Erika S. and Angela B., the purchase process proved to be so smooth and at the same time very reassuring. It's actually like being in the jewelry store talking directly to the sales staff. They were accommodating to all of my questions, which is a lot, and give timely and accurate feedback as well. This experience actually has boost my confidence in doing online shopping. The engagement ring I purchased also is of high and excellent quality. The princess diamond ring I purchased is exactly the same one shown in the screen/video shot on the James Allen website which you would not see in any other online jewelry shop. So I was able to carefully select the diamond I wanted. The Solitaire setting I got was also perfect with the nice engraving of my name on it. In addition, the packaging of the ring was awesome. It comes in a nice box with the accompanying documents and appraisal. The box for the ring was something I never imagined to be that good. It came in a shiny wooden-look box, with good cushion supporting the ring inside. Seriously perfect. So I just want to extend my deepest appreciation to the staff of James Allen.... for everything. HIGHLY RECOMMENDED!!! Cheers
M. C. 10/10 (Jun 19, 2013)
Great service .. Company does really well in following up on satisfaction.. Really liked the quality of diamond and band ..
F. M. 10/10 (Jun 19, 2013)
This was my second dealing with James Allen. Of course the wedding band was the next logical step. Both experiences have been excellent. The ring was beautiful. Bernardo went over and above to make the whole process work smoothly. Bernardo also personally made sure that the wedding band was made to the proper 4.75 size even after I as told that the ring only came in .5 sizes. I would recommend James Allen to everyone... Great products, great prices, great quality, great service. What more can you say......... 5 stars all the way
Rudy S. 10/10 (Jun 18, 2013)
I had been searching for a diamond engagement ring for a little while and having done a little research I couldn't find what I wanted on the high street for a sensible price. That's where I turned to JamesAllen.com, their range of diamonds was excellent and the best thing was that you can see them up close and determine whether they met my requirements. They use highly reputable certification authorities of GIA and AGS and a 40x zoom option and so you really can trust what you're viewing. Having selected a diamond I set about ordering it, as I am in the UK and JamesAllen are in the US I was a little apprehensive about placing this order which is quite a significant purchase and so I contacted their customer services. The customer services is arguably one of the best aspects of my whole experience with them. They were not only very knowledgeable about the diamonds in the collection, but they were able to answer all of my questions patiently and accurately and the whole process went very smoothly. A special thanks to Lisa Bagnall who was my representative and looked after me throughout the process and ensure I was kept up to date on delivery; important as I didn't have a lot of time between purchase and my holiday where I aimed to propose. Overall, very impressed and will look to use again!!
Chris B. 10/10 (Jun 18, 2013)
I approached online engagement ring shopping with a healthy degree of nervousness. Often have I purchased things online, but never anything even close to the significance of an engagement ring. Would it be safe? Was James Allen legitimate? I did my research, and found praise after praise for James Allen, and decided to go for it. I was pleasantly surprised by how easy they made it! With their outstanding customer support, I had not only someone to turn to if something went wrong (nothing did), but an expert who asked me the right questions about where and when to ship the ring, and had advice on the best options for me. I couldn't be more pleased! Even now, when I need the ring resized, James Allen's customer support is beyond helpful and kind.
Michael A. 10/10 (Jun 17, 2013)
James Allen is the real deal! Got an amazing ring for my now fiance that I never could have obtained in any store front jewelry store. She was crazy about the ring. Nothing but compliments and jealousy from all her girlfriends. I ordered over the phone with Julie. She so very nice and understanding when I had to request an rush on the order. It got here on time and everything looked perfect from the ring to the packaging. Julie is the Best.
Brad C. 10/10 (Jun 17, 2013)
After reading reviews and visiting several competitor website I decided to go with James Allen, for quality, service, warranty, and options. I was buying my husband a yellow gold wedding band for our 1yr wedding anniversary. He already has a white gold band and thought it would be nice for him to have a yellow option. The quality of rings at other sites was questionable but JA with out a doubt offered the best package for what we would want in a long lasting, fashionable quality ring. If I could change anything it would be the shipping information. It was not clear to me that shipping would take 7 to 10 days, the website gave me the impression I would get it within a few days.
Tiffany T. 8/10 (Jun 16, 2013)
I worked with several people at James Allen, including Marie, and they were all very friendly, knowledgeable and just great to work with. This was the first time for me purchasing diamonds online, and James Allen was an easy choice because of the ability to look at the exact diamonds you want to purchase, their friendly staff, and because they use reputable diamond grading labs, such as GIA and AGS. Their great packaging and priority overnight shipping was the icing on the cake. I will definitely be recommending JA to friends and family, and I'm sure I will be back as well.
A. H. 10/10 (Jun 15, 2013)
I am extremely satisfied with James Allen. I purchased a diamond from another store and had JA set the stone in one of their settings (Cathedral Reverse Tapered Diamond Engagement Ring made with 6 prongs with the prong heads trimmed). I also purchased a wedding band from JA as well (Art-nouveau PaveSet Diamond Wedding Ring ) I would definitely recommend JA to others. The transaction was smooth and easy. The customer service made me feel comfortable throughout the entire process. I worked with Ashley Yowell and she was extremely professional, friendly and prompt. Ashley is one of the main reason I made a second purchase with JA. Ashley provided great feedback and met all my needs to have the diamond set on the setting in a specific way. I was really surprised JA did not charge me extra to make slight modifications to the engagement ring setting. Ashley made helped expedite both orders knowing that I was on a time crunch. My wife and I are very pleased with the rings. I loved all the different ways that you can view the ring online. Surprisingly, the rings looked a lot better in person than the virtual 3D images.
B. H. 10/10 (Jun 14, 2013)
After purchasing my engagement ring from JA, I wanted to purchase the matching wedding band - to my dismay, it was no longer available online. I quickly wrote to Angie (the representative who helped me with my engagement ring) and she reassured me that it was still available but that was a bug online. By the time we spoke on the phone, she had the whole order set up and I even got the 10% discount even though I didn't purchase the rings together. The ring arrived just a few days later and was even more beautiful than I expected - my fiancÃ© and are thrilled. Fantastic experience!
Megan C. 10/10 (Jun 14, 2013)Read More
I couldn't be happier with my experience with James Allen. The customer service is phenomenal, their products are beautiful, prices are extremely reasonable if not better than competitors, and the return/exchange process is simple. Thanks and keep up the good work
60 day satisfaction is great. It's nice to know you can return or exchange a product if you're not satisfied. Free shipping for returns/exchanges is good.
Excellent customer service, fast order processing and great value! I've used them twice now and any time I need rings in the future I will go to James Allen first!
I love the virtual loupe feature!It let me purchase with confidence and is a GREAT differentiator for your shopping experience.
I bought a diamond ring from James Allen. I was very impressed with the quality of their merchandise as well as their excellent customer service.
The customer service rep for he order was fantastic. Great experience!!!
Have purchased from them before and have always been happy with their service and quality of goods.
Great product. Fast shipping. Great service.
Ring is beautiful. Was skeptical of buying high priced ring online but I did my research, James Allen had what I wanted and it was nicer and priced better than anything I saw at my local jeweler. A+
The customer support that I received from James Allen was outstanding. They went above and beyond to help me feel at easy about the product I was buying. The support and professionalism allowed me to have peace of mind about the genuineness and quality of the product. Overall I was very pleased with my purchase
Everything went well. The whole process of importing was clearly explained and the ring was exactly like I expected.
Stuart (Aug 20, 2012)
Excellent; I need to get the ring re-sized and they have made it as painless and expedient as possible. Incredible customer service. Highly recommended.
ChaseF (Oct 12, 2011)
Fast, Responsive, great maintenance policies. They even have someone specifically assigned to assisting you.Thanks Tammy!
synaestheory (Sep 11, 2010)
This was my first time purchasing jewelries online and it was a scary one at first. But after making the purchase and saw how friendly customer support team was it makes me at rest. The package (Engagement ring) took 7 days from the day I made the order until the it steps at my door in Australia which was pretty fast. I cannot wait until I see the look on my fiance when she sees the ring... ;)
MozOmar (Oct 26, 2011)
The necklace was absolutely beautiful! JamesAllen.com representatives were extremely helpful and prompt. I would definitely use JamesAllen.com to buy products in the future.
Shopper (Jul 8, 2011)
The seller contacted me immediately after ordering to offer any assistance they could. The order shipped quickly and was exactly what I wanted.
Jacob (Oct 4, 2010)
A lot better than I expected! Competitor reviews were not that great and so I was speculative about even buying online, but their entire team made me feel very comfortable and they made this experience very special! Thanks JamesAllen.com!!!
Shopper (Jul 9, 2010)
Fast and friendly customer service along with a great selection make this store an excellent choice for your diamond jewelry needs! Customer service follows up with you until you've satisfactorily received the product, and delivery was exceptionally fast.
Micheal (Apr 23, 2010)
The service that James Allen provide before, during and after my purchase was simply awsome. They resize my ring at New York office a soon as I need it and all time they were so eficient. In fact i was so surprised about the beatifull ring, my fiance love it and the diamond was so beatiful better that a lot of option that I compared on New York jewerlies. Simply: EXELLENT
Shopper (Mar 8, 2010)
James Allen and Eileen were amazing in helping me get my ring and making sure I had it in time. The ring turned out perfect and I couldn't be happier.Eileen made sure that the ring was delivered ASAP. I only took 3 days from when I ordered to when I received the ring. The presentation box was gorgeous. Don't hesitate at all when ordering from James Allen.
AdamA (Jan 12, 2010)Read More