• 30-Day Returns
  • 100% Refund
  • Free Returns
  • Lifetime Warranty
  • Free Shipping
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James Allen Risk-Free Retail

100% Full Refund

We stand behind every item we sell and we want you to experience total satisfaction with your purchase. If you are not 100% satisfied with your purchase, you may return it within 30 days for a full refund or exchange - no questions asked. Many retailers charge a restocking fee for returns; we don't charge you a cent.

Lifetime Warranty

The lifetime warranty on your jewelry covers services like cleaning, polishing, prong tightening and rhodium plating -- all for just a small shipping charge. The lifetime warranty also covers the loss of side diamonds, assuming that the loss was not caused by damage.

However, even with our lifetime warranty, it is important to have your jewelry insured in the event of loss, damage or theft. We trust Jewelers Mutual Insurance Company and its Perfect Circle® Jewelry Insurance. Jewelers Mutual has specialized in jewelry insurance for over a century, and they make insuring your jewelry quick and easy. Learn more.

Free Shipping

James Allen provides fast, free shipping to all our shipping destinations, regardless of the order amount. In addition to free shipping, you can rest assured knowing that all items are securely packaged and fully insured while in transit to your home or office.

Shipping Methods

U.S orders greater than $500 in value are shipped via FedEx Priority Overnight. International orders over $500 in value are shipped via FedEx International Priority.

U.S. orders under $500 in value are shipped via FedEx Two Day Saver. International orders under $500 in value are shipped via USPS Priority Mail.

Order status and tracking information are available from the JamesAllen.com website by clicking here.

Please note: We only ship after your order has been completed and passed quality inspection. Loose diamonds are shipped once they are received and inspected. All other jewelry and engagement rings will be shipped in one to three weeks, depending on the production schedule of that item.

For your protection, James Allen always:
  1. Insures and registers all items for their full value
  2. Uses only FedEx services for all domestic orders, in order to deliver high value packages in the fastest and safest manner. For international orders under $500, James Allen ships via USPS (United States Postal Service).
  3. Requires that all deliveries be made to a physical business or home address
  4. Disallows delivery to P.O Box addresses
  5. Requires an adult to sign for the package
  6. Allows for an alternative shipping address

At the time your order is placed, we will collect your billing and shipping information. For your own protection we suggest that any credit card order be shipped to a valid address on file with the credit card company, although alternate addresses are acceptable. We can also arrange to have your package shipped to a local FedEx station for pick-up. You may call our offices at any time for assistance locating the nearest FedEx facility.

International Shipping

JamesAllen.com offers free shipping and insurance to all our shipping destinations. International customers will be responsible for any duties, VAT, taxes or surcharges levied or charged by their country, so please check with local authorities prior to placing your order to confirm taxes and duties. Military personnel located overseas may also have their packages shipped to an APO or FPO location free of charge. Please keep in mind, however, that APO/FPO shipments are done through the US Postal Service and can take up to three weeks to arrive.

Free Returns

If, for any reason, you are not completely satisfied with your order, you may return it within the first 30 days of shipment for a full refund or exchange - we even pay for the return shipping. Free returns only apply to U.S customers and are limited to three per customer. To return an item, simply follow the return procedures listed below:

  1. Contact our Customer Service department at 1-877-826-9866.
  2. Advise the representative that you wish to return your order.
  3. Within one business day of your phone call we will email you a pre-paid, fully insured FedEx 2-Day label, along with instructions on how to safely and securely package your items.
  4. Take your order and the label to the nearest FedEx location and simply mail it back to us. If you need packaging materials, FedEx will assist you.
  5. Your order should arrive in our office within two business days (excluding weekends and holidays).
  6. All refunds will be processed within two weeks, in the form of the original purchase method. Bank wires will be refunded via company check.

Additional Terms & Conditions

Items sent to our office without a RAN number, packages shipped beyond the 30-day return period, or packages that are improperly packaged or uninsured will be refused receipt.

Returned merchandise must be undamaged and in "new and unused condition" to be deemed acceptable for refund or exchange. Items showing obvious signs of wear or alteration by a jeweler other than James Allen will not be accepted .

Loose diamonds must also be accompanied by the original laboratory grading report or a $150 charge will be assessed to replace the certificate.

Since we cannot resize eternity bands and tension rings, they need to be completely re-crafted. So it is very important that you order the correct size at the time of purchase. If you need help determining a ring size, use our handy ring sizer or contact us.

International returns are not subject to our free return policy, and special orders are not returnable.

Lifetime Upgrade

Any loose diamond purchased from James Allen can be exchanged at 100% credit for any replacement diamond of at least 2X or greater in value. The diamond that is being upgraded must be in original condition and accompanied by the original laboratory grading document.

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