Risk-Free Retail

	100% Full Refund We stand behind every item we sell and we want you to experience total satisfaction in your purchase. If you are not 100% satisfied with your purchase, you may return it within 60 days for a full refund or exchange - no questions asked. Many retailers charge a restocking fee for returns; we don't charge you a cent.

	60-Day Return Policy Making a jewelry purchase is a big deal, especially when you are selecting an engagement ring. We want you to be sure that what you bought is exactly what you want. Our unbeatable 60-day return policy gives you plenty of time to gather opinions from friends and family about your purchase and make sure you're happy. If, for any reason, you want to return your item, you can do so for a full refund or exchange, no questions asked.

	Lifetime Warranty All of our diamond jewelry is manufactured using the highest quality materials and is inspected prior to shipment. Once you receive your item you can have it professionally cleaned and inspected locally. Most jewelry stores perform these inspection services for free, including steam cleaning your ring and checking the prongs for tightness, regardless of where you made your original purchase. You can also clean jewelry yourself using jewelry cleaner or a toothbrush and warm soapy water. We stand behind everything we sell and warrant that all items will be free from any manufacturing defects at the time of delivery. In the event that there is ever a problem with your jewelry, it can be mailed back to our offices for inspection. If the problem is deemed to be from a structural defect,we will repair or replace the item at no charge to you. If the damage is caused by normal wear-and-tear, then our offices will repair your jewelry at cost. You may also return your jewelry to our offices for free prong tightening, repolishing, rhodium plating and cleaning for the life of your fine jewelry. Please Contact Us if you have questions or would like to return your item for any of our free warranty services.

	Free Shipping JamesAllen.com provides fast, free shipping to all our shipping destinations, regardless of order amount. In addition to free shipping, rest confident that all items are securely packaged and fully insured while in transit to your home or office. Shipping Methods For fastest delivery, all orders greater than $500 in value are shipped FedEx Priority Overnight. This includes any loose diamond or Design Your Own order, regardless of exact value. All other orders are shipped FedEx Two Day Saver. International orders under $500 will be shipped USPS Priority Mail. Order status and tracking information are available from the JamesAllen.com website by clicking here. For your protection, JamesAllen.com always: Insures and registers all items for their full value. Uses only FedEx services for the fastest and safest delivery of high value packages. Requires that all deliveries must be made to a physical business or home address only. Disallows delivery to PO Box addresses. Requires an adult to sign for the package. Alternate Shipping Addresses At the time your order is placed, we will collect your billing and shipping information. For your own protection we suggest that any credit card order be shipped to a valid address on file with the credit card company, although alternate addresses are acceptable. We can also arrange to have your package shipped to a local FedEx station for pick-up. You may call our offices at any time for assistance locating the nearest Fedex facility. International Shipping JamesAllen.com offers free shipping and insurance to all our shipping destinations. International customers will be responsible for any duties, VAT, taxes or surcharges levied or charged by their country, so please check with local authorities prior to placing your order to confirm taxes and duties. Military personnel located overseas may also have their packages shipped to an APO or FPO location free of charge. Please keep in mind, however, that APO/FPO shipments are done through the US Post Office and can take up to three weeks to arrive.

	Free Returns If, for any reason, you are not completely satisfied with your order, you may return it within the first 60 days of shipment for a full refund or exchange - we even pay for the return shipping. Free returns only apply to U.S customers and are limited to three per customer. To return an item, simply follow the Return Procedures listed below: Contact our Customer Service department at 1-877-826-9866. Advise the representative that you wish to return your order. Within one business day of your phone call we will email you a pre-paid, fully insured FedEx 2-Day label, along with instructions on how to safely and securely package your items. Take your order and the label to the nearest FedEx location and simply mail it back to us! If you need packaging materials, FedEx will assist you. Your order should arrive in our office in two business days (excludes weekends and holidays). All refunds will be processed within two weeks and done in the form of the original purchase method. Bank wires will be refunded via company check. Additional Terms & Conditions Items sent to our office without a RAN number, packages shipped beyond the 60-day return period, or packages that are improperly packaged or uninsured will be refused receipt. Returned merchandise must be undamaged and in "new and unused condition" to be acceptable for refund or exchange. Items showing obvious signs of wear or alteration by a jeweler other than James Allen will not be accepted . Loose diamonds must also be accompanied by the original laboratory grading report or a $150 charge will be assessed to replace the certificate. Special orders are not returnable. Eternity bands and tension rings cannot usually be resized and must be completely remanufactured. For that reason it is very important you order the correct size at the time of original purchase. International returns are not subject to our free return policy.
	Lifetime Upgrade Any loose diamond purchased from James Allen can be exchanged at 100% credit for any replacement diamond of at least 2x or greater in value. The diamond that is being upgraded must be in original condition and accompanied by the original laboratory-grading document.