Special Holiday Return Policy - Money Back Guarantee
Extended Money Back Guarantee Through January 15!
This holiday season, we are extending our normal 30-day return policy, enabling you to return items through January 15, 2010. Diamonds and diamond jewelry are very special and important purchases, and you want to inspect and consider your items. James Allen is offering a special extended return policy this year, allowing you to return your purchase to us for a full refund or exchange through January 15. This special promotion applies to all purchases made between November 12th and December 15th, 2009.
In order to process a return, simply contact our Customer Service department at 1-877-826-9866 to receive a Return Authorization Number (RAN). Our Customer Service staff will provide you simple instructions on how to properly package, insure and ship your items back to our office. Items sent to our office without a RAN number, packages shipped beyond the 30 day return period, or packages that are improperly packaged or uninsured will be refused receipt. All refunds will be done in the form of the original purchase method except for bank wires, which are refunded via company check.
Returned merchandise must be undamaged and in "new and unused condition" to be acceptable for refund or exchange. Items showing obvious signs of wear or alteration by a jeweler other than James Allen will not be accepted. Loose diamonds must also be accompanied by the original laboratory grading report or a $150 charge will be assessed to replace the certificate. Special orders are not returnable.
If you have any questions about our return policies, please call 1-877-826-9866 or email returns@jamesallen.com.