100% Full Refund

100% Full Refund

We stand behind every item we sell and we want you to experience total satisfaction in your purchase. If you are not 100% satisfied with your purchase, you may return it within 60 days for a full refund or exchange - no questions asked. Many retailers charge a restocking fee for returns; we don't charge you a cent.

Return Procedures

1. In order to process a return, contact our Customer Service department at 1-877-826-9866.
2. Write the RAN on the return label that was included with the original order from JamesAllen.com.
3. Place your item into any standard plain brown box. Boxes may be purchased at the post office for less than $2.00.
4. After the 60-day return period, if the value of your package is $500.00 or less, send your item using First Class Mail with insurance. If your item is valued above $500.00, use Registered Mail with insurance. The cost to ship your item with insurance will range from $5.00 to $25.00.
5. Ship the package to our corporate headquarters, located at:
   JamesAllen.com
   6 East 45th Street, Suite 1805
   New York, NY 10017
6. Your item should arrive in our office in 2-10 days, depending on your location.
7. All refunds will be processed within two weeks and done in the form of the original purchase method. Bank wires are refunded via company check.
   
   

Additional Terms & Conditions

Items sent to our office without a RAN number, packages shipped beyond the 60-day return period, or packages that are improperly packaged or uninsured will be refused receipt.

Returned merchandise must be undamaged and in "new and unused condition" to be acceptable for refund or exchange. Items showing obvious signs of wear or alteration by a jeweler other than James Allen will not be accepted . Loose diamonds must also be accompanied by the original laboratory grading report or a $150 charge will be assessed to replace the certificate. Special orders are not returnable. Eternity bands and tension rings cannot usually be resized and must be completely remanufactured. For that reason it is very important you order the correct size at the time of original purchase. International returns are not subject to our free return policy.Learn more