James Allen offer several payment options for our customers. Among those are wire transfer, personal check, certified check or money order, as well as all major credit cards. We accept Visa, MasterCard, American Express, and Discover.
Many customers purchasing items valued over $1,000 prefer paying by wire transfer. Wire transfer orders receive a 1.5% discount from our listed price. Customers paying by wire will receive wiring instructions once they have completed the check-out process. We must receive confirmation from our bank that a wire transfer has been completed before items can be shipped. All international orders, or order in excess of $20,000 must be paid via bank wire.
Credit card orders can be placed online using our secure server or over the phone with our customer service department. Credit card orders will only be shipped to an address on file with the credit card company. For security purposes, James Allen may request additional documentation (such as drivers license, photocopy of credit card, etc) on some transactions.
When paying by personal check, certified check or money order, James Allen reserves the right to deposit and hold each payment for up to ten business days. All check payments that are not received within one week of when the order was placed will be cancelled. Each personal check and/or certified check must be drawn from a US bank account. Personal checks must also have the customer’s name and address imprinted on the front of the check. Customers paying by check will receive mailing instructions once they have completed the check-out process.
Please contact our customer service department at 1-877-826-9866 if you have any additional questions
877-826-9866
