JamesAllen.com provides fast, free shipping on all order destinations within the continental United States, regardless of order amount. In addition to free shipping, rest confident that all items are securely packaged and fully insured while in transit to your home or office.
Shipping Methods
For fastest delivery, all orders greater than $500 in value are shipped FedEx Priority Overnight. This includes any loose diamond or “Design Your Own” order, regardless of exact value. All other orders are shipped FedEx Two Day Saver. Order status and tracking information are available from the JamesAllen.com website by clicking here.
For your protection, JamesAllen.com always:
Insures and registers all items for their full value.
Uses only FedEx services for the fastest and safest delivery of high value packages.
Requires that all deliveries must be made to a physical business or home address only.
Disallows delivery to PO Box addresses.
Requires an adult to sign for the package.
Alternate Shipping Addresses
At the time your order is placed, we will collect your billing and shipping information. For your own protection we suggest that any credit card order be shipped to a valid address on file with the credit card company, although alternate addresses are acceptable. We can also arrange to have your package shipped to a local FedEx station for pick-up. You may call our offices at any time for assistance locating the nearest Fedex facility.
International Shipping
JamesAllen.com offers shipping and insurance for customers residing outside the United States. The shipping and insurance for international customers is $75 US + 1% of total order amount for customers pay by bank wire and $75 US + 3% of total order amount for customers paying by credit card. International customers will be responsible for any duties, VAT, taxes or surcharges levied or charged by their country, so please check with local authorities prior to placing your order to confirm taxes and duties. Millitary personnel located overseas may also have their packages shipped to an APO location. Please keep in mind, however, that APO shipments are done through the US Post Office and can take up to three weeks to arrive.
Customer Service Address: 605 North Bentz #203 Frederick, MD 21701 Corporate Address: Manhattan, New York, NY
We welcome visitors to our New York office. Office visits are by appointment only. Please contact our Customer Service center to schedule an appointment.
877-826-9866
877-826-9866
