We stand behind everything we sell and warrant that all items will be free from any manufacturing defects at the time of delivery. In the event that there is ever a problem with your jewelry, it can be mailed back to our offices for inspection. If the problem is deemed to be from a structural defect, we will repair or replace the item at no charge to you. If the damage is caused by normal wear-and-tear, then our offices will repair your jewelry at cost. You may also return your jewelry to our offices for free prong tightening, repolishing, rhodium plating and cleaning for the life of your fine jewelry.
All of our diamond jewelry is manufactured using the highest quality materials and is inspected prior to shipment. If you purchased a ring from James Allen, we suggest to have your prongs checked for tightness every six months. This is generally a free service. You should also take care to clean your jewelry on a regular basis. You can purchase a jewelry cleaner or simply use a toothbrush and warm soapy water.
Please contact our office if you have questions or would like to return your item for any of our free warranty services.
877-826-9866
