James Allen - Professional Jeweler
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Customer Service Hours:
Mon-Thur 9am to 10pm
Friday 9am to 6pm
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James Allen Phone 877-826-9866
outside USA? call:
+1-301-631-1414
service@jamesallen.com

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Home > Policies > Customer Testimonials

Customer Testimonials

Just a note to thank you and the other folks who took care of my order and its delivery “challenges”. The stones and settings were great and arrived safely (as that can be in Iraq) and better than that, my fianc?e loved the rings and we now have a date for the wedding. I will be contacting you soon for a pair of diamond stud earrings.
Mark B.
 
I got the ring and proposed.  Everybody loves the diamond and can't get over the clarity and cut,especially my fiance. The platinum band looks very elegant, and really brings out the brilliance of the diamond.  I spread the word about you guys. Thanks a lot!!! P.S. Thanks for getting me the stone and band so quickly on such short notice.
Ben K.
 
As an owner of a business and a college student (majoring in business) I must say that I am VERY impressed with your website!  I just finished reading the comments from the CEO and I am amazed that there are other business officers in the world who are just as honest as I am.  I am not engaged yet, but would someday soon like to be.  I happened upon your website through another website and am so glad that I did! Whenever I get the nerve to tell my boyfriend to begin looking for that special diamond, I will definitely tell him about you!  Thanks for being so honest!
Stacy C.
 
I just wanted to get back to you and let you know how pleased I am with your company and the purchase I made.  Even though my wide transfer happened after noon on Wednesday, I still received my diamond on Thursday morning.  My independent verification came back very favorable and confirmed all the specs on the GIA cert.  In fact, my 'I' color stone was reclassified as an 'H' color.  It looks stunning in its setting and I can't wait to see the finished ring.  The jeweler was amazed at the price I paid for the stone and, frankly, I don't know how you did it.  You're feeding your family ok aren't you? :)  I called your compnay a total of four times during my diamond search and I was always able to talk to someone almost immediately.  Your staff was courteous, informed, and very helpful.  Your company will be recommended highly to my two bachelor friends when they finally decide to tie the knot.
John J.
 
I absolutely love this ring! And, since it has no prongs it doesn''t get caught on clothing. The band is sleek, simple and dramatic. I get compliments on it daily! And, my fiance was raving about the great customer service he received from James Allen.
Amanda G.
 
Thanks a lot! I am definitely VERY happy with your service, the speed of getting the product to me, and the whole buying experience with JamesAllen.com. I really think that I got a great deal from your site both in terms of service and price paid for the diamond I got. That is very very important to me, as I spent many hours doing my research before making this purchase. After reviewing many vendors, I've found that your site provides the perfect service/value ratio that I was looking for. Thank you!
Jason B.
 
I just received my ring and it is “stunning”. There is nothing like a diamond set in platinum. Thank you for making me one happy gal.
Kathleen A.
 
I just wanted you to know how happy I am with my diamond. After speaking with Joshua last Tuesday my fianc? and I bought a .54 ct, marquise cut, G color, VVS2 from you on Tuesday and it arrived at 9:59AM the next morning complete with it's papers from the GIA. A lot of my friends were very skeptical of our having bought from an online company, but when we took the stone to several local jewelers and none of them could touch the price for the value, I think we won you some future business. The closest anyone could come was $1200 for a .58, I color, SI1, and that guy was a REALLY good friend of a family member.  We had the stone set today and it's absolutely beautiful. Thanks again for all your help in choosing the right stone and getting it at a great price.
Jacqueline W.
 
I just wanted to take a moment to thank you for the incredible service that you provided.  We received the bracelet today and its beautiful.  As you may or may not know, my son has enlisted into the Marines and he wanted the bracelet for his girl for a going away present, you delivered in time and we were so pleased by that.  Thank you so very much with all you have done for us.  My son appreciates your service and hopes to reciprocate with his service in the US Marine Corps. Thanks!! Love to you all.
Sandy C.
 
I just wanted to send you a note thanking you for being such a great company with such great people.  After much (MUCH!) research I purchased a stone and setting from your company and Jennifer Norbury was extremely helpful.  I was in a time crunch since I was leaving for vacation and wanted to pop the question while on vacation.  Jennifer consulted with the jeweler regarding the rush timing to build the ring and sure enough, it got there exactly when she said it would and I couldn't have been happier with the stone and setting.  However, the best part was still to come.  When I brought it in to an appraiser today, he said it actually graded out 2 levels better on the colorscope than the GIA cert.  That being said he of course couldn't change the grade, but even with the GIA grade, he gave it a retail value of 155% of what I paid for the ring!!!  Unbelievable value, amazing customer service and I will be HIGHLY recommending your company to everyone!!
Sean H.
 
I was very pleased with my James Allen engagement ring purchase. It arrived exactly when they said it would and it was appraised at significantly more than I paid. 5 Star rating.
Justin F.
 
WOW!!!! The diamond is fantastic! I saw it last night and couldn't control my self from giving it to my wife right then! It's even bigger than I hoped and you have to look really hard from the pavilion side even to see the wisps! It's FANTASTIC!!!! Compared it to my mother in laws 2.12 E SI1 and I think it's way nicer! You can't see any color difference between hers in the setting and in the tension setting!!!! You have a customer for life! I think I've even converted my father in law who was pretty skeptical of the internet diamond idea...they're all so impressed!!!! Thanks again for everything!!!
John D.
 
I received the ring yesterday (Ideal cut Princess, 2.24 carat) and could not breathe for a few minutes; it was absolutely the most beautiful thing I had ever seen in my life.  When I presented it to my now-fiancee, I thought she was going to have a heart attack.  We had looked at the Lucida cuts at Tiffany's a few months ago, and the first thing she asked when she saw the Ideal's sparkle was, "did you buy this at Tiffany's?"  This stone is phenomenal, as beautiful as (if not more so) those we had looked at for over $40,000 dollars.  We have spent the last 24 hours having all of her friends and family gasp and start to cry when they see the ring.  You all have my eternal gratitude and all of my business from this point forward.  We're already planning for the matching earrings. THANK YOU ALL SO MUCH for all of the straightforward talk, exceptional customer service, and rapid turnaround time which did wonders for my confused and harried mind (and helped me a lot in the pocketbook area as well!).  I have already referred you to at least 20 more prospective clients, and will be happy to do the same for anyone else that you may be in contact with that has any questions.  Thanks again and take care!
Jeff O.
 
Thank you so much. I was so impressed by your service that I'm going to strongly recommend to people that they also go through JamesAllen.
Joe B.
 
I just got the stone I ordered.  It's awesome dude!  It is truly a beautiful thing.  Josh, I sincerely appreciate the patience you had with me.  Your confidence reassured and calmed me.  I believe that my wife will be a very happy woman on our 20th wedding anniversary.  I will definitely recommend James Allen to anyone I know in the market for stones/jewelry.  Great product, great price, great service.
 
Thanks again
 
Bob C.
 
I just received the ring this morning and it looks superb. The center stone looks beautiful and is nicely proportioned with the ring. I will be taking my girlfriend to Paris next week, as part of our three week European vacation, and will propose to her there. I will let you know what she thinks about it when we come back. Thanks again for all your help. Best regards. Pierre M.
Pierre M.
 
After talking with customer support, I was impressed at the quality and fluid nature of this transaction. I was able to pick out a wonderful diamond along with the ideal setting. The overall order process was easy and intuitive along with a nice, small discount for doing a bank wire transfer. I asked for the order to be shipped by a certain date and the item arrived almost a week earlier than expected.
James H.
 
I purchased a JamesAllen.com loose diamond about a month ago and will never regret the decision. The website was VERY informative. Not only did they have the gem certificate available for viewing on-line, they even include an 18x magnification shot of the diamond you are interested in. That's about as close to shopping at a brick and mortar jewelry store as you can get, without the crazy markup!Overall, I would say that I am completely thrilled with my shopping experience at JamesAllen.com, and would definitely reccommend them to anyone who is in the market for an engagement ring.
Brandon S.
 
The staff at James Allen are helpful, knowledgeable and never pushy. JamesAllen.com is hands down the best website to search for and purchase a diamond with confidence, thanks to their real diamond view. I would highly recommend this company.
Greg A.
 
I received the ring yesterday, and ended up proposing last night, since after seeing the ring, I could not wait until my originally planned date. The ring is gorgeous, and am pleased with the service and the product you provided. Thanks a lot for your help during this process.
Duy N.
 
Thank you for the quick service and the "most beautiful ring my wife has seen". Now, it's on her finger! We just had it appraised at $5000 and I will do business with James Allen again!
David F.
 
Many thanks for sharing your time and expertise in your office, which followed very responsive and informative telephone and E-mail correspondence over several days regarding my potential loose diamond purchase.  I couldn't have found a better stone for the same price.  Astounded by its color, clarity, and sparkle!  You certainly know how to select virtually perfect diamonds for your Signature Series, and at prices which beat all retailers.  Forget about everyone else, your company is the only place to shop for diamonds.  I have to thank my fiancee for the recommendation.  She's thrilled with her new round brilliant diamond in my antique setting engagement ring.  Making her happy makes me happy.  I hope the 2003 holiday season turns out to be your best ever, and that 2004 develops into a banner sales year for you with many satisfied customers yet to discover your company.
Mark J.
 
I had a very good experience with James Allen. I found a very nice diamond on the website. I very much like the diamond image (with zoom) and IdealScope image features on the James Allen website.The price I got was a good one for the diamond, as confirmed by an independent appraiser. The ordering process was smooth and painless, and James Allen even provided me with a nice box and loupe, even though I bought just a loose stone and no ring.
Eddie M.
 
Well I did several months of educating myself/shopping. Once I felt like I knew what I was looking for-- I looked everywhere. I looked at Tiffany's, I looked in NYC's diamond district, and I looked at every online retailer that I could find...Eventually I found a diamond that seemed like a great deal-- it was at James Allen, and it was one they actually owned, rather than one they could buy from a vendor. If you've looked online you know this is kindof rare, but James Allen seemed to have more diamonds actually in stock than any other online retailer... Anyway I was somewhat nervous about buying something this big online, but when I recieved my diamond I took it to an independant appraiser and they verified that it was everything it was supposed to be. In the end, I got a 1.6carat, G, IF, Emerald Cut diamond at a great price set in a beautiful platinum band... and oh yeah, she said yes!Anyways: James Allen had a great selection at good prices, and was always honest and straightfoward w/ me.
Mike S.
 
We cannot begin to express how happy we both are with our engagement ring purchase from jamesallen.com . The website is the best I have browsed, easy to navigate and full of helpful content. Service was top notch, quality is one of a kind and price is unbeatable! We both looked at numerous rings with James Allen's one of a kind 3D movies they have for every ring. James Allen is the only website we could find that actually took the time to clearly photograph each of their diamonds! (I would personally not buy anything online if I could not see an image first) The delivery time was faster than buying the ring at our local jeweler. We would definitely recommend James Allen to anyone looking to buy a diamond and/or an engagement ring. Keep up the great site - Thank You!
Adam S.
 
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Diamonds & Engagement

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