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Customer Testimonials

I purchased my fiance's engagement ring from James Allen and could not have been more pleased with it or the service I received. I decided to purchase her wedding band from them as well. I originally ordered the wrong ring for the wedding band. It was a very close match to her engagement ring, but not the exactly the same. I called them and they were so helpful and got the correct ring shipped out to me in a very short time period and in time for the wedding. I would highly recommend them to all my friends and family. They truly go the extra mile!

Josh H.

Just got the ring today...It is amazing! Thank you so much, she's gonna love it...if you have some kind of survey I'd like to do one for you. Have a good one!

Bob S.

I just wanted to let you know that the ring arrived this morning and it is gorgeous!! I know she will love it. Thanks again for your professionalism and your wise counsel in helping me to get the best ring for my money. Your personality and giftedness sets you apart, and I really appreciate it! Hopefully we can do business again in the future.

Tracy M.

I just wanted to type you a quick note to tell you how happy and impressed I have been with your business and your staff. I really believe you went above what most vendors would do for me, first by allowing me to visit and spend some time with "my" stone and then with continuing service even after the transaction was completed. I will have no hesitation using you in the future for my diamond needs and plan to continue to recommend you and your company. You have made me a very happy customer. And I also wanted to tell you that my fiance is pleased with the outcome of the situation as well.

Elizabeth C.

I just wanted to write to you and tell you that I received the ring. It looks absolutely amazing, and I love it. I am sure my soon-to-be fiancee is going to love it as well. You were right about the stone not being swallowed up. It is gorgeous just the way it is. Thank you for your time and business, I will definitely recommend you to my friends and family. Craig L.

Craig L.

I proposed to my wife last April after finally managing to find the right stone, after months of looking.  That she is now my wife should be proof that she did say "yes."  I meant to write you folks a note of thanks long ago but I'm essentially very lazy and other things just kept getting in my way until I had forgotten about it altogether. That is, until this morning.  I had made an appointment with Jim hoping for an opportunity to compare stones and was grateful for your willingness to allow me to come into your office to do so.  What I could not have hoped for was the time that Jim patiently spent with me, helping me find a few stones to compare from among which to select mine, and educating me on the subtle differences that one would not be able to notice by educating ones-self on the internet (as I had).  He showed me each stone from a few angles under a microscope and in different lights, explaining the significance of each different view.  After an hour or so of my taking what I am sure was a painfully long time to make a decision I was down to two identical stones.  The last thing I could think to do was to bring them both outside and see them in the sun one last time. Jim, as graciously as I’ve ever seen a salesman behave in my life, invited me to take all the time I needed while he attended to other business.  I stepped outside on my own (feeling rather like a thief with two stones that were not mine) and waited anxiously for some clouds to pass.  When they did one of the stones instantly shone like the heart of a star.  At last my decision was made.  After an experience like this how can I ever be expected to buy anything from a regular jewelry store again?  A friend of mine is thinking of getting his wife an anniversary gift and this morning he remembered me fawning about how fairly-priced, friendly, and (above all) helpful the company I had dealt with in finding my engagement stone had been and wondered if I remembered who it was.  I enthusiastically sent him your website and was reminded, just by stopping by the site, what a huge help you had been.   I was reminded also of the countless times my wife has gotten comments of admiration of the beauty of her ring; the countless times she and some other acquaintance have been vainly comparing stones and finding that my wife's has been of far better quality for a far better price.  Most happily I remember the countless times I catch her just staring into her freshly cleaned ring with a pretty, little smile.  Thank you and again thank you for helping so much to make this last batch of memories possible.

Roger W

The ring is beautiful, thank you for the great recommendation. It truly is a perfect stone (it sparkles like non-other), and far exceeded my expectations, let alone my newly wife to be's. Being the typical dragging my heals guy I sat on popping the question for a few weeks, but she yes (of course)! I'd like to say thank you for your help with the whole process. She couldn't have been more surprised. I'd also like to reiterate the fact that James Allen had the best prices around. A similar ring would bought locally would have been several hundreds and more (trust me, I checked...$1600 vs $1800 - $2300). I've already recommended the site to several friends and colleagues. The shipping turn around was fast and the whole purchase process has been a pleasure. Thank you again. Like I said, she works jewelry so I was afraid I couldn't meet up to her expectation, but with your recommendation, I know I far exceeded her wildest dreams!

Shawn M.

Hi Ashley! I FINALLY got my rings yesterday. WOW!! ABSOLUTELY GORGEOUS!! My husband surprised me last night, had a baby sitter lined up for our daughters Georgia 9 and Brianna 7, and took me to a local spot with a Gazebo. He had help and already waiting in the gazebo was 14 long stem roses (1 for each year we've been married), a CD player with our wedding song ready to play, and down on one knee re-committing his love for me as he placed my new rings on my finger. (That was the first I was seeing them) It was so romantic and a beautiful night together, followed by dinner. I just want to thank you again! I know I already have, but thanks for all your help. You have been great throughout! I love my new rings and I'm so happy! I won't HESITATE to refer others to your website. Your customer service is FANTASTIC and your prices are amazing! It's been so nice working with you and hope to talk again in the future. Jennifer

Jennifer O

The diamond arrived today. I have to say I am very happy with it. I wanted to thank you again for the time you took with me. My experience with JamesAllen.com has been excellent and I will not hesitate to recommend it to my friends and family.

Tom N.

Great company to work with - quality product!!!! This is my 2nd time dealing with James Allen. It is the only place I go for jewelry.

Derek O.

I wanted to write you back as well and tell you that the service at James Allen was fantastic. I was a little hesitant buying an engagement ring online, but you made me feel comfortable, answered my questions knowledgeably, and gave great advice. The staff was even able to accommodate me by ensuring that I had the ring ready for Valentine's day. Every time I called, the staff was professional, courteous, and very responsive to whatever questions that I had. The price was great, the service wonderful, oh, and the ring was beautiful as well! I plan on shopping for more jewelry in the future at James Allen, and have recommended the site to several of my friends.

Kevin Y.

I just wanted to let you know that I received the rings yesterday, and they both look great.

Keith B.

This french pave wedding band was my second purchase from the friendly folks at JamesAllen.com . Some things of note: I had a frightening bump with a credit card not going through, but their candor was professional and positive; they didn't make me feel silly or poor (of which, I am both). The ring, like the last one, was perfectly done. And, the diamonds were scintillant, of course. I'll always make JamesAllen.com my first stop for ring shopping. I've actually already convinced a friend away from a competitor to JamesAllen upon my recommendation of JamesAllen's comparable diamond price and better ring selection. Hope this helps your search.

Riley M.

WOW!!!! The diamond is fantastic! I saw it last night and couldn't control my self from giving it to my wife right then! It's even bigger than I hoped and you have to look really hard from the pavilion side even to see the wisps! It's FANTASTIC!!!! Compared it to my mother in laws 2.12 E SI1 and I think it's way nicer! You can't see any color difference between hers in the setting and in the tension setting!!!! You have a customer for life! I think I've even converted my father in law who was pretty skeptical of the internet diamond idea...they're all so impressed!!!! Thanks again for everything!!!

John D.

I am writing to thank you for everything that you and the rest of your staff has done on behalf of James Allen Diamonds, Inc. I have not actually received my ring yet, but we’re keeping our fingers crossed that it will get here tomorrow. While I am certainly not your top sale of the week, your staff has always been attentive to my calls, emails, and lots of questions. I have never felt like my daily calls and emails have been bothersome. The ring was supposed to ship from the jeweler yesterday and I was informed yesterday that the original ring that I ordered was not in stock and a Friday delivery would not be possible. Your staff was diligent in getting in touch with your jeweler to find a solution. I was placed in touch with the designer directly which I am sure saved a lot of time and made things much easier for everyone. I truly appreciate this. The designer helped me pick out another setting and has promised that he would have the diamond set by this morning and ship overnight so that I will receive it on Friday morning. The engagement can go on as planned!!! I have been planning the engagement for a while now and want you to know that your company is a HUGE part in it. I have never felt more comfortable about making such a big purchase. After much research and reviews about you, I felt that I had found a winner. I talked to several other online vendors and never felt the comfort that I felt when talking with you and the rest of your staff. I believe that you have setup a great company that has the consumer in mind, not just your bottom line. I would also like to explain why your company is playing such a huge roll in the engagement and why time is so critical. My girlfriend lost her mother to cancer just about a month ago. Her parent’s anniversary would have been this weekend. To top off the situation, she has just had some surgery. To put it mildly, life has not been very normal lately around her house. As this Friday is the eve of her parent’s anniversary (a marriage that was so full of love it just made everyone sick), I hope that this will be a very memorable and special night and many ways. One of her mother’s greatest wishes was that her lovely daughters be taken care of. You are providing the token that symbolizes my promise to do just that. Thank you!

Malvin C.

I wanted to thank you for your help on the engagement ring I purchased last year. If you don't remember, I had the ring sized at a local jeweler and they discolored one of the smaller diamonds. I sent it back to you, and while sizing it again, it broke, and you then made a new ring for us. I just ordered the wedding ring, so I thought I would say thanks for your great service, and that everyone truly loves the ring, and was shocked to hear I got it online. I wish you success in the future, no regrets here.

Jason S.

Just wanted to let you know that I got my diamond set today in a platinum, lucida style setting.  I got my local jeweler down to a good price, they even let me watch the jeweler set my stone and resize it.  The ring is gorgeous, and I can hardly wait until it is actually mine!  (He still has to propose!)  I would highly recommend you to anyone, the diamond is exactly as you described, and with it being a .71 carat, VVS1 / F color, it is way better than anything else that I could have found locally!  I couldn't have found a diamond of half that quality for the price you gave me!  Once again, thank you so very much!  You and Josh were extremely helpful and caring, and I would be willing to recommend you to anyone, and if you want me to write up a testimonial, I will!  Thanks again!

Jackie M.

I just wanted you to know that the ring looks spectacular! The diamond is quite possibly the brightest I've ever seen. What's even better is night before last, she said yes! The GIA cert, loop and book arrived in good order as you promised, too. It has been a pleasure doing business with you! Thanks again,

Todd A.

Like most people, I was a little nervous about purchasing an engagement ring online. However, I did an extensive amount of research, both online and in brick-and-mortar stores. You cannot beat the online prices, especially at James Allen! I found exactly what I was looking for. The ability to see the actual diamond before making the purchase really sold me! The staff were fantastic in taking all of my questions and giving me sound advice. When the ring finally came, I was blown away! I recently proposed and my fiance cannot stop looking at her hand! She loves it! I had it appraised by an independent appraiser who gave it a value nearly 2x what I paid for it. I am completely satisfied with the whole process! James Allen is a first-class operation!

N. B.

I just wanted to say that I just received my ring in and it is fabulous. The staff at your company was top notch. Jennifer for my initial conversation and setting me up with an appointment with Jim.  Josh for follow up info and Jim for taking time out of his obviously busy schedule to walk me through several diamonds in the inventory until I found the one that I was happy with. A .72 VS1 (J) Round.  The follow up on getting it set into the band was also handled quickly and arrived as promised looking perfect.  As this was my first diamond purchase I was a bit nervous, but the folks at your company put me at ease and I will have no problems using their services in the future.

Brian D.

I just wanted to send you a note thanking you for being such a great company with such great people.  After much (MUCH!) research I purchased a stone and setting from your company and Jennifer Norbury was extremely helpful.  I was in a time crunch since I was leaving for vacation and wanted to pop the question while on vacation.  Jennifer consulted with the jeweler regarding the rush timing to build the ring and sure enough, it got there exactly when she said it would and I couldn't have been happier with the stone and setting.  However, the best part was still to come.  When I brought it in to an appraiser today, he said it actually graded out 2 levels better on the colorscope than the GIA cert.  That being said he of course couldn't change the grade, but even with the GIA grade, he gave it a retail value of 155% of what I paid for the ring!!!  Unbelievable value, amazing customer service and I will be HIGHLY recommending your company to everyone!!

Sean H.

Thanks a lot! I am definitely VERY happy with your service, the speed of getting the product to me, and the whole buying experience with JamesAllen.com. I really think that I got a great deal from your site both in terms of service and price paid for the diamond I got. That is very very important to me, as I spent many hours doing my research before making this purchase. After reviewing many vendors, I've found that your site provides the perfect service/value ratio that I was looking for. Thank you!

Jason B.

I was pretty frightened to purchase jewelry over the internet but my fiance and I are so thrilled with our purchase and we're really impressed with the professionalism of your staff. Thank you so much for everything.

Bryce H.

I wanted to let you know that we received the ring on Monday and we still can't get over how beautiful it is.  I have to admit that I had some apprehensions about whether or not we would be satisfied with the ring but all I can say is that I am way more than satisfied!!  When he opened the jewelry box I saw the most beautiful diamond and setting that I have ever seen!  It is absolutely perfect (and everyone's jaw drops when they see my big rock!!)  Thank you so much for your help and honesty when purchasing this diamond.  I will not hesitate to pass your name on to others in the market for diamonds.  I'm sure I won't have to do much selling for you, the diamond on my finger says it all!

James L.

As an owner of a business and a college student (majoring in business) I must say that I am VERY impressed with your website!  I just finished reading the comments from the CEO and I am amazed that there are other business officers in the world who are just as honest as I am.  I am not engaged yet, but would someday soon like to be.  I happened upon your website through another website and am so glad that I did! Whenever I get the nerve to tell my boyfriend to begin looking for that special diamond, I will definitely tell him about you!  Thanks for being so honest!

Stacy C.

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