James Allen offers several payment options for our customers. Among those are wire transfer, personal check, certified check or money order, Paypal and Google Checkout. We also accept all major credit cards, including Visa, MasterCard, American Express, and Discover.
Yes. International shipping is available for a fee of $75, plus 3% of the order amount. For a complete list of countries that we serve please click here.
If you would like any assistance placing your order, please us call toll free at 1-877-826-9866 between the hours of 9 a.m. - 6 p.m. (EST), Monday through Friday.
For questions about your order, call Customer Service at 1-877-826-9866, Monday through Friday, between the hours of 9 a.m.- 6 p.m. (EST). You can also send an e-mail to service@jamesallen.com. In addition you can check your order status online by clicking here. You will need your order number and email address available to check your order status online.
The Security Code, asked for at the time of purchase, is a 3 or 4 digit number that appears on your credit card. Visa and MasterCard users will find this code located above your signature on the back of the card. Discover and American Express users will find this number on the top right of the front of their cards.
Loose diamonds are shipped Fed-Ex Priority the same day as payment. All other jewelry and engagement rings will be shipped in 2-10 days, depending on the production schedule of that item. Accurate shipping times are located on the detail page for each item on the website.
There are several methods available to determine your ring size (or the ring size of a loved one). These include both printable and free ring sizing tools we can ship you by mail. Please click here for a full list of the options available to you.
We will resize your ring free of charge within 60 days of purchase. The free resizing also includes free return overnight shipping. After 60 days the fee is $25 for gold rings and $50 for platinum, but also includes the free return overnight shipping. Please keep in mind that eternity bands and tension rings cannot be resized and must be completely remanufactured. For that reason it is very important you order the correct size at the time of original purchase.
Yes. We currently have G.I.A Graduate Gemologists on staff at both our Maryland and New York offices. These gemologists are an integral part of the customer service team. Should you have any questions you don't feel have been adequately answered by your customer service representative, you can speak with a graduate gemologist at any time during the sales process. You can also just ask for me (James Allen Schultz) as well!
James Allen takes great measures to ensure that our customers' purchases and transactions are secure and pleasant experiences. There are several layers in place to ensure the highest level of security, such as security encryption and fraud protection against all credit card transactions. All sensitive data is encrypted using 128-bit Secure Socket Layers (SSL). You can click our Thawte Certificate to view an independent 3rd party's verification that our site is indeed secure.
We care about your satisfaction and stand behind every item we sell. If you are not 100% satisfied with your purchase, you may return it to our offices within 30 days of the shipment date for a full refund or exchange.
In order to process a return, contact our Customer Service department at 1-877-826-9866.
Write the RAN on the return label that was included with the original order from JamesAllen.com.
Place your item into any standard plain brown box. Boxes may be purchased at the post office for less than $2.00.
If the value of your package is $500.00 or less, send your item using First Class Mail with insurance. If your item is valued above $500.00, use Registered Mail with insurance. The cost to ship your item with insurance will range from $5.00 to $25.00.
Ship the package to our corporate headquarters, located at:
JamesAllen.com
6 East 45th Street, Suite 1805
New York , NY 10017
Your item should arrive in our office in 2-10 days, depending on your location.
All refunds will be processed within five days and done in the form of the original purchase method. Bank wires are refunded via company check.
Yes. We can provide you with a free purchase quote on any GIA or AGS graded diamond of 1/2ct or larger. We do not, however, accept used rings or uncertified diamonds on trade.
Yes. Any diamond can be exchanged for 100% credit towards a new purchase valued at least 2x the original amount. In addition we can remodel most rings to accommodate the new diamond for a minimal charge.
Any jewelry that is purchased from James Allen Diamonds is eligible for a free cleaning every six months. This is a courtesy we extend to our customers so your jewelry retains the sparkle just like the first day it was received. The only expense you will incur is shipping the ring back to us for the free cleaning. You may also return your jewelry to our offices for free prong tightening, repolishing, rhodium plating and cleaning for the life of your fine jewelry.
Smaller diamonds (often called melee) are cut in factories all over the world and available in a variety of different qualities.
The lowest quality goods are usually labeled as "commercial" and consist of I/J/K color and I1 clarity. "Promotional" goods are higher in both color and clarity, but are still cut for maximum weight - not beauty. The highest quality goods are often referred to as "Collection".
Collection diamonds are superior in several ways. Not only are they finer in both color and clarity, they have also been precision cut to maximize fire and brilliance in each diamond, despite their small size. Collection quality goods are only available from specialty dealers and are sold at a premium over other melee.
We pride ourselves on using collection diamond melee in all of our engagement designs.
A GIA or AGS diamond certificate assures customers of the value and quality of every diamond. GIA and AGS are the gold standard in diamond grading. These reports detail key characteristics of each diamond, including the 4C's and help you to identify your diamond as unique.
The four C's are the industry grade standard from the Gemological Institute of America (GIA). Each diamond is graded on the four standards of Carat (size), Color, Clarity and Cut.
A diamond's cut is not its shape, but how effectively the stone can return light back to the viewer's eye. A well-cut diamond will appear very brilliant and fiery; while more poorly cut stones can appear dark and lifeless, regardless of color or clarity. Not only do well-cut diamonds appear more brilliant, they can also appear larger than other stones of the same carat weight. An ideal stone has both increased brilliance as well as increased diameter relative to more deeply cut diamonds.
"Eye-Clean" is a term used to a describe a diamond that is clean to an unaided eye looking from the top down from a distance of 8 to 10 inches. Diamonds of VS2 or higher in quality will always be eye-clean. Diamonds of Si1, Si2 and I1 need to be visually inspected to determine whether any inclusions are visible from the top. We can inspect any diamond and confirm the diamond is free from any visible inclusions at no charge.
We ship every loose diamond and diamond engagement ring with an independent GIA or AGS lab report. This report can be examined by a qualified gemologist and compared against the unique characteristics of your diamond.
No. James Allen is not an insurance company, however we will provide you with a valid insurance appraisal that you can use to obtain coverage. Jewelers Mutual is highly regarded in the jewelry industry and has policies that can be purchased online. Their website is www.JewelersMutual.com.
James Allen takes every precaution to ensure that your order arrives safely and requires a signature for all packages. Your order is fully insured during transit, so if any package was ever lost you would be refunded your entire purchase amount.
Conflict-free diamonds are those gems that were not obtained due to human rights abuses, child labor, violence, or environmental degradation. Although the U.N.'s Kimberly Process only covers diamonds under the control of legitimate and recognized governments, conflict-free goes one step further by rejecting diamonds from governments that trade in diamonds to bankroll their conflicts.
At James Allen, we are doing our part to make sure that our customers receive conflict-free diamonds. Specifically, our internal guidelines exceed government requirements, an initiative that provides the following:
* James Allen manufactures much of our own diamonds. Since we are the source, James Allen has first-hand knowledge of the origins of our rough diamonds and that they are conflict-free.
* James Allen does not purchase polished diamonds from sources which are not professional members of the diamond trade.
* James Allen has binding contracts with our suppliers which guarantee that the diamonds they offer to us for sale are conflict-free.
We understand that our customers care where their diamonds come from and we share that concern with you. By shopping James Allen, we strive to maintain the highest standards including sourcing diamonds from reputable providers.
877-826-9866
